Experience

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  Community foodbank of southern Arizona

  • Tucson, Arizona

  • Director of Properties and Facilities Management

    • Feb 2019 - Mar 2020
    • Tucson, Arizona

    Responsible for managing the real estate portfolio for southern Arizona and Facilities operations. Coordinated the design and construction of a major remodel of the main campus facility In Tucson Arizona.

• 

  Southern Glazer's Wine & Spirits

  • Kirkland, WA

  • Director Washington State Direct Warehouse Sales

    • Aug 2012 - Jan 2017
    • Kirkland, WA

    Responsible for the implementation of Direct Sales Warehouse operations for Washington. Duties include design, lease management, construction, budgets, hiring, merchandising and general management of all locations in Washington State.

• 

  TeamMatez.com

  • Kirkland, WA

  • COO/VP Sales

    • Aug 2011 - Aug 2012
    • Kirkland, WA

    A subscription-based web site that allows games to be viewed by sports participants, family, and fans on PCs and mobile devices.

• 

  Microsoft

  • Senior Real Estate & Facilties Manager Puget Sound

    • Sep 2007 - Jun 2011

    Managed $195 million plus operating budget, 1,000 plus vendor staff and services for 15 million square feet of property at corporate headquarters and surrounding Pacific Northwest campuses. Operations included all facets of IFM support, tenant improvement projects, life cycle renewal projects, janitorial for 45,000 offices, maintenance of private roads, 600 acre campus, global emergency response, disaster recovery and event escalation protocol.

  • Manager Conference Services

    • Sep 2006 - Aug 2007

    Responsible for Microsoft conference centers in Redmond and Silicon Valley. Managed all catering for the Puget Sound Campus, 3rd party catering for on site and managed the Preferred Offsite Venue Program (POV).

• 

  HoloDeem Inc.

  • Vice President of Operations

    • Jul 2005 - May 2006

    Recruited to drive operations, planning and mergers with data partners for this start-up, interactive media company.

• 

  Spiegel Group Teleservices/Eddie Bauer

  • United States
  • Retail
  • 100 - 200 Employee

  • Senior Director Client Services, Business Developement and Facilities

    • Sep 2001 - Dec 2004

    Responsible for facilities operations and client services for the Spiegel Group and third party clients. Hired and trained facilities management staff and standardized operations for North America. Developed Request for Proposals for outsourcing contracts and service vendors while managing all aspects of those relationships. Business liason to the IS department to research and or implement new technology or enhancements to current processes to improve the customer experience.

  • Director Client Services, New Business Development and Facilities

    • Jan 2001 - Sep 2001

    Accountable for third party client integration into the Spiegel Group. Developed request for proposals for outsourcing contracts and service vendors while managing all aspects of those relationships. Responsible for all North American call center facilities operations.

• 

  Eddie Bauer

  • United States
  • Retail
  • 700 & Above Employee

  • Manager Support Services

    • Dec 1999 - Dec 2000

    Responsible for facilities, security and all support functions for Eddie Bauer call centers. Full profit and loss responsibilities including staffing, scheduling and vendor contract negotiations.

  • Manager Customer Service

    • Sep 1996 - Nov 1999

    Managed and mentored teams of 12 sales and customer service supervisors with 450+ associates handling in excess of 3.5 million customer contacts annually. Initiated sales and human resource training for supervisors.

• 

  Safeway

  • Retail Store Manager Perfect 10

    • Mar 1975 - Feb 1996

    Managed 5 different stores in the Seattle Division. Took under-performing operations and improved sales, profits, customer service and morale. P&L responsibility for $30M annually in sales. Corporate trainer for five years, certified with Zenger-Miller. Achieved a perfect 10 in customer service an elite designation of which only eight stores out of over 2500 ever achieved. Recognized at the corporate level as an industry leader in customer service, training, operations and merchandising.

• 

  Olsens Marketplace

  • Bellevue, Washington

  • Senior Jorneyman

    • Nov 1969 - Mar 1975
    • Bellevue, Washington

• 

  The Seattle Times

  • Paperboy

    • Jan 1967 - Dec 1969

    Three years of perfect service delivering to over 140 homes 7 days a week. Largest paper route in Bellevue, I grew the route from 47 customers to over 140 in two years.