Experience

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  The 20 Msp

  • Field / Level 2 Technician

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  EverGreen Health Group

  • Houston, Texas, United States

  • IT Manager

    • Feb 2024 - Present
    • Houston, Texas, United States

    I plan, manage and fix PC's, networks and phones for a chain of convalescent hospitals in Texas.

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  Healthcare Tech Services

  • Houston, Texas, United States

  • IT Field Technician

    • Feb 2022 - Feb 2024
    • Houston, Texas, United States

    Onsite PC support, network administration, copier administration and back systems admin for an MSP servicing medical providers. The customers I serviced was a chain of convalescent hospitals and a high end veterinary practice in Texas.

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  Honest Globe, Inc.

  • Santa Ana, CA

  • Quality Control, IT, Risk Management

    • Oct 2016 - Aug 2021
    • Santa Ana, CA

    Designed and built the companies computer network. Installed all cabling, built the server and setup the Microsoft Server 2012, then Server 2016 operating system. Acted as the companies help desk technicians fixing users issues with their systems. Evaluated company risk and brought proper insurance options to the senior management for review and purchase. Acted as quality control for manufacturing by testing ingredients and finished batches with outside labs, ensuring ingredients are current. Took samples of ingredients and finished products. Ran in process testing consisting of pH and viscosity on product.

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  Pacific Lloyds Insurance Agency

  • Yorba Linda, CA

  • IT Manager / Commercial Policy Processor

    • Jan 2014 - Feb 2020
    • Yorba Linda, CA

    Built server and computers along with networking the system for the agency. Would troubleshoot various computer and network issues. Create Acord applications and work with carriers to obtain quotes for various business risks. Bind coverage and take care of all the servicing needs of the client. Train and manage office employees.

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  ELG Insurance Services LLC

  • Yorba Linda, CA

  • Insurance Processor

    • 2015 - 2017
    • Yorba Linda, CA

    Prepared quote for new and renewal business. Underwrote the risk and completed the Acord and supplemental applications. Ordered loss runs. Contacted clients to determine their insurance need for the upcoming policy year.

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  Self Employed

  • California

  • Mobile PC Repair Technician

    • Jun 2010 - Jan 2014
    • California

    Advertised on Craig's List for computer repair services. Would travel to a clients home or business and troubleshoot issues with their PC or related devices. Most business was for personal computer users and their issues. Provided training to PC users to provide the skills needed to use their computers.

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  GAINSCO Auto Insurance

  • Houston, Texas Area

  • Territory Sales Manager

    • Jun 2008 - May 2010
    • Houston, Texas Area

    I was responsible for managing the agency force in my territory with regards to sales performance, underwriting guidelines, training and policy or claims issues. I worked closely with my sales manager, then the VP of the region in achieving my goals.

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  AT&T

  • Pasadena, Texas

  • POTS Installer

    • Feb 2008 - Jun 2008
    • Pasadena, Texas

    Installed new phone service for residential customers. Tasks included figuring out with lines belong to the specific custom and cross connecting the appropriate circuit. Connecting wiring at the customer premise and running wiring inside the home to a phone jack. Also communicating with the internal employees to turn on service.

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  Unitrin Specialty Lines Insurance

  • Southwestern USA

  • Regional Sales Manager

    • Apr 2007 - Dec 2007
    • Southwestern USA

    Managed territory sales managers for 4 southwestern states. Analyzed data to determine where sales representative should spend their time. Worked with sales reps. to improve their sales abilities and meet sales goals. Recruited and hired employees for my vacant positions.

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  Infinity Property & Casualty Corporation

  • Orange County, California Area

  • Business Development Coordinator

    • Oct 2003 - Apr 2007
    • Orange County, California Area

    I progressed with the company, starting as a claims adjuster and moved into the business development department. In Business Development I was promoted from Representative to Coordinator. My responsibilities include management the brokers and agents in my territory with regards to sales performance, underwriting guidelines, training, and policy or claims issues. I also taught continuing education courses to insurance agents.

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  Chase Home Finance / Nations Staffing

  • Irvine, CA

  • Temporary Production Assistant

    • Apr 2003 - Oct 2003
    • Irvine, CA

    Received loan paperwork from underwriting and would communicate needed conditions and would collect documentation and sign off conditions, then move the file to documents for funding.

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  Beacon Point Medical Management Corporation

  • Anaheim, CA

  • Office Specialist / Medical Assistant (EMT)

    • May 2002 - Apr 2003
    • Anaheim, CA

    I was a personal assistant to the owner as well as created documents for office use in MS Office. I also would assist in the operating room during procedures and with patient recovery. Helped to manage office employees.

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  Enterprise Rent-A-Car

  • Orange County, CA

  • Management Trainee

    • May 2001 - May 2002
    • Orange County, CA

    Worked with customers to rent them vehicles per their needs. Upsold customers to a higher car level and sold insurance to the customers to accompany their rental. Dealt with customer service issues to ensure every customer walked away happy.

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  MCI Worldcom

  • Compton, CA

  • Central Office Telecommunication Technician I

    • Oct 2000 - May 2001
    • Compton, CA

    Monitored communication equipment to ensure everything was functioning properly. When there was a problem with a circuit, we would test lines with other facilities and check equipment status. Also processed orders to bring up or down service.

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  Gateway Computer

  • Mission Viejo

  • Sales Representative

    • Oct 1998 - Oct 1999
    • Mission Viejo

    Met with walk in customers and assisted them with choosing a computer that would fit their needs. I met and exceeded daily and monthly sales quotas. When the retail side was slow, I assisted the PC technicians in fixing customer computers.

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  Checkpoint Communications

  • Costa Mesa

  • Installer

    • Oct 1997 - Oct 1998
    • Costa Mesa

    Traveled to customer locations and installed cat 3, 5, 5e and 6 cabling as well as multi-mode fiber-optic cabling in new construction and remodel buildings. Also demoed old cabling in remodels.

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  Radio Shack

  • Orange County, California Area

  • Sales Associate

    • Jan 1996 - Oct 1997
    • Orange County, California Area

    I was a retail sales associate working in various locations in northern Orange County. Customer were greeted upon entrance and assisted with finding products that would fit their needs as well and offered long distance phone and cell phone service. We took inventory quarterly and was responsible for product merchandising.