Experience

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  NFP

  • Boise, Idaho, United States

  • Head of Operations, Healthcare P&C

    • Jul 2021 - Present
    • Boise, Idaho, United States

    Working with the Healthcare P&C Leader to set and drive the organizational vision and mission, corporate strategy, and hiring needsDefining, measuring and analyzing current revenue streams, company, team and role metrics as needed to optimize business growth and revenue strategyOverseeing Healthcare P&C operations, project timelines, business developments, and employee productivity while building a highly inclusive culture to ensure team members thriveAssessing and implementing improved processes and new technologies and collaborating with managementBuilding and maintaining relationships with other professionals and organizations in the industry

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  SCORE Mentors

  • Boise, Idaho, United States

  • Executive Business Coaching

    • Nov 2020 - Nov 2023
    • Boise, Idaho, United States

    Business leadership expertise. I can come in quickly and learn your company’s way of operations while also encouraging continuous improvement. I have experience helping executives, owners, and entrepreneurs work through complex business problems from a strategic perspective or in other words, starting from their WHY. Then, I believe my real superpower is bringing strategy to life through execution. I’m passionate about having the right amount of structure to allow your company to thrive. Operational development expertise. Whether you’re looking to hire your first employee or you have a team of people counting on you, I can guide strategy around recruiting, hiring, change management, process improvement, organizational development, labor relations, performance management, benefits, payroll, technology best practices, compliance, and in maximizing human potential.Customer success mindset. I champion the customer and truly believe if you, like me, want the best for your customer you’ll do whatever it takes and things will fall into place. If you are like so many business owners struggling to find who your ideal customer is, where to find them, or how to serve them at the highest level, you might have missed a critical business step and I’m here to help. Marketing experience. I’ve developed, guided, and scaled online digital and email marketing strategies that drive growth and revenue. I’m data-savvy and am results-driven, so if you are struggling with your marketing campaigns and need to "call an audible" let’s connect.

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  Lever Ridge Profit Partners

  • Boise, Idaho, United States

  • Executive Coaching and Integration

    • Oct 2020 - May 2023
    • Boise, Idaho, United States

    Provide strategic direction to steer executives and business owners towards their goals using relevant business activities that balance their demands and operational challengesDrive for results by constantly reviewing and monitoring progress against agreed targets, encouraging continuous improvement for operational excellence, and pursuing new business opportunities for increased revenue

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  ClickFunnels

  • United States
  • Software Development
  • 500 - 600 Employee

  • Head of Organization Development

    • Jan 2019 - May 2021

    - Worked closely with stakeholders to achieve company-wide strategic objectives, while ensuring the optimal use of resources to achieve those objectives- Drove growth programs in org development, talent optimization, goal execution and performance management that ensured cross-functional process improvements in 4 high-impact business areas- Partnered with all levels of the organization to create an inclusive, trusting and productive work environment by using proven methodologies- Formalized a goal and performance management framework that bridged the gap between strategy and execution and aligned departments to the high-impact company priorities - Built automated IT solutions which resulted in an 80% increase in quality, efficiency, and effectiveness

  • Assistant Director of Customer Support

    • Apr 2018 - Jan 2019

    - Lead multiple teams within ClickFunnels Technical Support organization to deliver a global enterprise-grade Technical Support Experience- Oversaw the design and implementation of process and technology improvements to drive scalability and consistency in Technical Support delivery methodology- Developed, implemented, and drove accountability of operational metrics and service level metrics- Collaborated with leaders across Customer Experience, Marketing, Engineering, and Product Design to deliver Technical Support insights, and identify action areas of operational improvement- Managed business-critical escalation processes and resolution- Provided regular coaching and mentoring of managers focusing on strengths to help achieve career development aspirations- Collaborated with Customer Support Quality Assurance, Training, and Knowledge teams to train readiness for supporting new products and services

  • Manager, Technical Team

    • May 2017 - Apr 2018

    - Lead teams of technical support specialists to champion the company's mission to empower more businesses to market and sell online.

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  Presidio Insurance Solutions

  • Thousand Oaks, CA

  • Operations Program Manager

    • Jul 2013 - Jan 2015
    • Thousand Oaks, CA

    - Drove improvements across the business as a result of IT project solutions in database infrastructure, marketing, and business processes shortening the sales cycle, establishing lead funnel systems, and increasing gross profit- Focused on developing growth strategies capitalizing on industry trends in chiropractic, hospitalist, and med-spa modalities- Owned day-to-day client relationships with healthcare professionals across all of North America based on value add, expertise and being a trusted partner which improved client success and retention

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  WellPoint

  • Thousand Oaks, CA

  • Project Manager, Information Technology

    • 2002 - 2003
    • Thousand Oaks, CA

    - Managed a 41-person team of IT analysts through project completion of a redesigned web-based email system for the nation’s largest healthcare company- Established and implemented the first ever network based live chat platform support for Blue Cross/Blue Shield Missouri, Cross/Blue Shield Georgia, Cross/Blue Shield Wisconsin, UNICARE, and HealthLink associated health insurance plan companies

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  BankWest of Nevada

  • Las Vegas, Nevada, United States

  • Project Manager, Accounting and Finance

    • Jan 2001 - Jul 2002
    • Las Vegas, Nevada, United States

    -Originated in the Credit Department and quickly replaced outdated systems with computerized programs for improved accuracy and reduced waste-Managed projects in support of the accounting and finance function which led to a 93% increase in productivity

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  Paul D Huntsman - Farmers Insurance

  • American Fork, Utah

  • Business Office Manager

    • Dec 1993 - Jan 2001
    • American Fork, Utah

    - Integrated computer systems transitioning the office from all paper to all digital reducing waste in operational processes- Led the internal growth strategies for renewal, upsells and high-level customer support achieving 14% higher retention rates than the industry average- Managed the entire employee lifecycle for all office staff including customer support specialists and sales representatives- Presented our business strategies and proven growth models to Farmers Agent peers within the Western United States districts