Experience

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  Cushman & Wakefield

  • Edmonds, Washington, United States

  • Community Manager

    • May 2020 - Feb 2021
    • Edmonds, Washington, United States

    •Maintains and cultivates relationships with our residents via email, phone and at a distance, this is done by having socially distance events and showing extra care with all interactions.•Monitors expenses to stay within an approved budget and submits reports in a timely manner to Regional Manager and accounting department.•Assists staff if issues arise as they are working with prospective and current residents. •Supports delinquent residents in searching for rent payment assistance programs. As well as, maintaining lease renewals and rent collection.•Helps with training new staff as necessary and models effective customer service techniques on a daily basis. •Work with maintenance in inspecting and maintaining the property and curb appeal.•Setting up and maintain new COVID-19 protocols in line with ownership and CDC guidelines when touring and interacting with residents.•Assisted the Leasing Agent in increasing occupancy from 10 available units to 0.•Simultaneously managed a sister property in Seattle for 2 months.•Trillium Apartments was 2021 Emerald Award Nominee for Community of the year 1-150 units.

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  Deluxe Branded Marketing

  • Monroe, Washington, United States

  • Account Coordinator

    • Jun 2019 - Apr 2020
    • Monroe, Washington, United States

    •Track projects from start to finish. •Update customers via email as to where their items are during each stage of production.•Coordinate logistics of goods to and from vendors, decorators and customers to meet project target dates.•Answer questions that arise from garment vendors, decorators and customers.•Track purchase order payments and non-payments to verify accounts are paid in full and on time.•Work with customers to resolve collection issues.•File necessary paperwork in project folders for current and future needs.

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  FPI Management

  • lynnwood

  • Assistant Community Director

    • Nov 2018 - Jun 2019
    • lynnwood

    •Address the concerns of current and prospective residents in a friendly and professional manner. •Assist team members with tax credit paperwork as needed and work closely with onsite Compliance Specialist.•Assistances staff members if issues arise as they are working with prospective and current residents. •Leads rent collection efforts, specifically with delinquent residents. As well as, lease termination and legal action if necessary. •Helps with training staff as necessary and models effective customer service techniques on a daily basis. •Assist in managing the property’s budget by making sound monetary decisions.•Helps maintain the accuracy of resident ledgers and files.•Inspects apartments during move-in and move outs, walking apartments and the community as needed. •Fills the role of acting Property Manager in their absence. •Tours and leases apartments as needed.

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  Cushman & Wakefield

  • Greater Seattle Area

  • Assistant Community Manager

    • Feb 2018 - Nov 2018
    • Greater Seattle Area

    (Cushman & Wakefield 02/2018 to 11/30/18•Address the concerns of current and prospective residents in a friendly and professional manner. •Assistances staff members if issues arise as they are working with prospective and current residents. •Leads rent collection efforts, specifically with delinquent residents. As well as, lease termination and legal action if necessary. •Helps with training staff as necessary and models effective customer service techniques on a daily basis. •Assist in managing the property’s budget by making sound monetary decisions.•Helps maintain the accuracy of resident ledgers and files.•Inspects apartments during move-in and move outs, walking apartments and the community as needed. •Fills the role of acting Property Manager in their absence. •Tours and leases apartments as needed. •Helped schedule vendor after an apartment fire. Maintained open communication with the 20 effected residents during their floor restoration process

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  Kinder Care

  • Redmond, Washington

  • Teacher

    • Feb 2015 - May 2016
    • Redmond, Washington

    Lead teacher and team teacher to 2-3 year old children.

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  Firdale Village Apartments

  • Edmonds, WA

  • Leasing Professional

    • Oct 2014 - Jan 2015
    • Edmonds, WA

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  Oakpointe Communities

  • Kirkland, WA

  • Construction Administrator

    • May 2014 - Sep 2014
    • Kirkland, WA

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  Leilani on Greenwood

  • Seattle, WA

  • Leasing Professional

    • Jul 2013 - Mar 2014
    • Seattle, WA

    • Aide prospects in finding an apartment that suits their needs while in compliance with Fair Housing Laws and superior customer service.• Enter tenant and applicant information in a database to track personal information, and customer requirements for their desired home while maintaining strict confidentiality.• Process applications, background checks, credit checks, and other related paperwork to ensure a smooth and timely move-in process. • Support team members to resolve resident issues as they arise such as complaints, maintenance work, and residential disputes.• Work with the office team to resolve issues of unpaid rent and utility bills of delinquent residents.• Answer emails and phone calls about our apartment community as well as addressing any other issues or concerns in a timely manner and a “can do” attitude.• Plan resident events such as cookouts and informational seminars.