Experience

• 

  Sorenson Communications

  • United States
  • Telecommunications
  • 700 & Above Employee

  • District Operations Manager

    • Oct 2014 - Jul 2018

    Create and monitor an efficient and effective operation for the respective centers in the region. Monitor all staffing to ensure ASA/SOA measures are met. Manage the overall operation in the respective region and the individual operation managers and coordinators in each center. Overall operation includes working closely with Corporate Human Resources regarding all processes necessary for hire and maintenance of employee base. Train and mentor all VRS center management on business processes, systems and policies as needed to improve business operations while maintaining an efficient and productive center operation

  • Operations Coordinator

    • Mar 2007 - Oct 2014

    Responsible for establishing, maintaining and reviewing schedules. Verify billing, invoices and payroll reports and correct discrepanciesAssist with general VRS center office HR including employee relations, new hire orientation and special projects.Track and measure individual interpreter productivity for 60+ interpreters.Evaluate schedule and workflow to identify opportunities for improvement and communicate this to the VRS Regional Operations Manager and VRS Center Director/Manager.Coordinate scheduling changes with the VRS Center Director and Manager; resolving scheduling & invoicing problems.Brief and provide documentation to the VRS Center Director and Trainer on changes to schedules and new trainee schedules.Responsible for Daily, weekly, and monthly reporting of log in reports, and FCC regulates statisticsConduct invoicing and time sheet audits Arrange for the working VRS Interpreter and Trainee accommodations and transportation

• 

  Ultimate Electronics

  • Builder Support Center Manager

    • Sep 2006 - Sep 2007

    Responsible for a team of 20+ Call Center Agents.Maintain positive atmosphere through coaching, team building exercises, and training.Assist with reviewing Accounts Receivable current and outstanding invoices.Work closely with Installation Technicians, Managers, Builder representatives, and Sales department within six states and work towards maximum efficiency.

  • Operations Manager

    • Jul 2003 - Sep 2006

    Responsible for inventory control, customer service representatives and sales groups. Maintain minimum inventory shrink levels.

  • Customer Service Representative

    • Sep 2000 - Jul 2003

    Matched customers with appropriate sales assistance. Verified invoice billing. Balanced daily cash drawers. Answered phone calls and directed customers to correct departments.