Experience

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  Oceanx

  • Technical Support Specialist

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  OceanX

  • Technical Support Specialist

    • Nov 2019 - Present

    During this tenure, I monitored and offered high-end technical support for all aspects of OceanX technical eco system, such as physical networks and warehouse technology systems. In this role, I coordinated LAN/WAN network connections to verify proper connectivity, bandwidth, and utilization. Moreover, I assisted with the development of JavaScript and MySQL apps, as well as the installation, administration, and maintenance of Atlassian JIRA. I also designed and altered tables, stored procedures, indexes, views, and user-defined functions.Selected Contributions:• Expanded understanding of cloud computing platforms such as AWS and Azure.• Ensured compliance with support procedures and security/privacy regulations while managing sensitive data• Contributed to the deployment, redesign, and maintenance of numerous SSRS Reports on SQL Server.

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  Comcast

  • Lynnwood, Washington, United States

  • Customer Account Executive

    • Jan 2013 - Jan 2017
    • Lynnwood, Washington, United States

    In this role, I served as a front-line customer representative to perform a variety of tasks, such as resolving/responding to technical questions about company products and equipment, addressing billing issues, promoting/selling new products and services, assessing client needs, and delivering personalized customer service.Selected Contributions:• Attained the highest level of customer service by addressing/resolving client issues promptly and professionally• Completed all assigned duties within established timeframes while adhering to stated guidelines and procedures.

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  Boeing

  • St Louis, Missouri, United States

  • Computing Security & Information Protection Specialist

    • Jan 2012 - Jan 2013
    • St Louis, Missouri, United States

    As part of my job duties during this tenure, I established, implemented, and administered enterprise-wide computing and information security requirements, procedures, policies, standards, and guidelines for stakeholder organizations and programs/sub-programs. Along with this, I created and recommended a wide range of compliant information security and data protection standards.Selected Contributions:• Completed all assigned duties within established timeframes while adhering to stated guidelines and procedures.• Attained the highest level of customer service by addressing/resolving client issues promptly and professionally.