Experience

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  City Of Everett

  • Outreach & Communications Coordinator

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  City of Everett, WA

  • Everett, Washington, United States

  • Outreach & Communications Coordinator

    • Sep 2023 - Present
    • Everett, Washington, United States

    Working with an amazing team at Everett Transit, (City of Everett's public transit service), I support our outreach and communications efforts. This takes place via social media channels and live community events.

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  Community Transit

  • United States
  • Transportation/Trucking/Railroad
  • 400 - 500 Employee

  • Assistant Manager, Contracted Services

    • Nov 2019 - Sep 2023

  • Sales & Distribution Supervisor

    • May 2015 - Nov 2019

    Success in this role requires the ability to develop strong relationships, build trust and establish partnerships in order to accomplish a diverse range of agency goals. I supervise seven direct reports. Skills utilized:• Use of professional management tools and techniques as well as technical concepts to effectively plan projects, solve complex problems, and manage projects in creative and effective ways. • Lead and motivate teams/individuals; organize and review the work of assigned staff.• Define detailed project scopes and utilize tracking tools as a means of achieving overall project objectives.• Analyzing and synthesizing information in a concise manner and making recommendations on strategies to resolve policy, politically sensitive, and project specific issues.• Understanding, interpreting, and applying general and specific administrative and departmental policies and procedures as well as applicable federal, state, and local policies, laws, and regulations.• Using project control systems as a tool to proactively address problems and manage risks.• Preparing a detailed project schedule.• Managing multiple tasks, setting objectives/goals, and re-prioritizing them as needed.• Adapting to changing project assignments as needed. • Working effectively under pressure, meeting deadlines, and adjusting to changing priorities.• Preparing and presenting clear and concise analytical, administrative, and financial reports.• Responding tactfully, clearly, concisely, and appropriately to inquiries from the public, agency staff, or other agencies on sensitive issues in area of responsibility.• Employing effective written and verbal communication techniques to a variety of audiences including individuals, agency staff, the general public, and elected officials.

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  City of Everett, WA

  • Admin. Assistant

    • Feb 2006 - May 2015

    As an Admin. Assistant with the City of Everett, I managed multiple roles, including: public affairs, communication, marketing, outreach, and employee development. Duties included: • Planning, directing and reviewing the work of assigned staff; assigning work activities and coordinating schedules, projects and programs.• Coaching and developing staff; coordinating training; and managing employee relations; applying discipline and termination procedures as appropriate/necessary.• Ensuring employees were oriented in department procedures, safety practices, systems operations, and other governing regulations. • Served as point of contact for issues and problems for assigned programs and managed all aspects of assigned project(s); conducted regularly scheduled facility inspections; participated in the review process for projects in design and development. • Served on a variety of committees; prepared and presented reports and other necessary correspondence; maintained awareness of new trends and developments in the fields related to areas of assignment; ensured processes, policies, and practices were interpreted and applied consistently and effectively.Developed and maintained the Facebook page for Everett Transit. We utilized social media for a slightly more casual interaction with citizens.Coordinated Everett Transit's annual "Stuff a Bus" charity campaign, in partnership with Fred Meyer and Volunteers of America. Significant charity drive included the recruiting and organizing of volunteers, creating a schedule for receiving and delivering donations, and soliciting the support of Fred Meyer grocery store in order to successfully run the campaign.

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  Senior Services of Snohomish County

  • Customer Service Rep

    • Aug 2001 - May 2006

    Entered the field of public transportation as a call center representative for para transit service. Primrary duties included receiving phone calls from customers and inputting their reservation requests into a scheduling program. Utilized the scheduling software to arrange requests in accordance with ADA regulations.Reviewed data for accuracy and investigated/corrected discrepancies.Resolved customer conflicts tactfully and to mutual satisfaction of customer and agency.

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  U.S. Xpress, Inc.

  • Long Haul Truck Driver

    • Jan 1999 - Aug 2001

    Utilizing specialized equipment (Class 8 tractor/trailer combinations), ensured the safe and timely delivery of a variety of items throughout the contiguous United States. Maintained perfect safety record with over 1 million miles logged.