Experience

• 

  Saudi Aramco

  • Dhahran, Saudi Arabia

  • Professional Development Advisor

    • Jun 2013 - Present
    • Dhahran, Saudi Arabia

    PROFESSIONAL DEVELOPMENT ADVISOR Responsible for development strategy and planning for professional level employees (20,000+). Created and implemented tools, resources, and systems to support employee development.• Collaborates with HR business partners to implement employee development within their business lines and organizations• Initiated and implemented customer service strategy• Participated on My Career website project steering committee as development subject matter expert• Researched, formulated and proposed development transformation initiative

• 

  TrainingPros

  • Dhahran, Saudi Arabia

  • Training and Development Consultant

    • Aug 2010 - 2013
    • Dhahran, Saudi Arabia

    TRAINING CONSULTANT Long term Training Consultant contractor working with Saudi Aramco's Upstream Professional Development-Content Development and Business Support Group:• Facilitated multi-disciple Upstream Professional Onboarding Program,13-week upstream technical & professional new hire program• Provided comprehensive marketing and communication for the new Upstream Professional Development Center including curriculum, course catalog, special events, and the facility opening• Created and developed content for website, brochures, events,newsletters, and various industry tradeshows and promotion• Handled project management and marketing within budget requirements

• 

  Walmart

  • Bentonville, AR

  • Senior Manager of Performance Delivery-Store Operations Training

    • 2006 - 2009
    • Bentonville, AR

    SENIOR MANAGER OF PERFORMANCE DELIVERYResponsible for training delivery to U.S. domestic Store Operations leaders (40,000+). Oversaw 260 field trainers plus managed the Training Logistics and the Performance Manager teams. • Collaborated with Store Operations management on training needs requests, provided project and cost analysis for training implementation• Launched the ‘Stores of Learning’ concept in 126 stores • Provided Train-the-Trainer for all core and prescriptive courses for U.S. store leaders • Managed training logistic functions, including registration and event coordination, travel, meeting and hotel logistics, for over 36,000 trainees and 5200 training events each year • Developed and initiated a training evaluation strategy and implemented facilitation and classroom standards for store operations and merchandising trainers • Managed staff members and budget

• 

  MER CONSULTING INC.

  • Arlington Heights, IL

  • Training Consultant/Owner

    • 2003 - 2006
    • Arlington Heights, IL

    TRAINING CONSULTANTProvided consulting and training solutions to client base. Delivered performance solutions that include: leadership and management development, communication, writing and presentation skills, time management, sales training, as well as Microsoft Office applications. • Clients included: A. C. Nielsen; Blue Cross and Blue Shield Association; Discover Financial Services, Inc.; Fisher Scientific Inc.; Hollister Incorporated; NASA Johnson Space Center; Rotary International; Pfizer, Inc.; Takeda Pharmaceuticals N.A.; TrainSmart, Inc.; and VNU

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  Discover Financial Services

  • United States
  • Financial Services
  • 700 & Above Employee

  • Corporate Leadership and Learning Manager

    • 2001 - 2003

    Responsible for management and employee development of all corporate-based staff. Consulted with executive and organizational management to assess training needs, develop, design and implement training solutions. • Created and implemented management development program • Assessed, proposed and implemented management competency framework• Implemented a company-wide New Employee Orientation program• Managed staff members, budgets, strategic planning, and training vendor relationships

  • National Sales Training Manager

    • 1998 - 2001

    Provided training and development for 550+ National Sales representatives. Responsible for instructional development and training delivery of sales skills, propriety systems, products and services, desktop software, as well as professional and sales management development. • Consulted with sales management, merchant and network operations, and project managers to assess needs, develop and design curricula, and deliver training using adult learning principles • Developed competency framework and curriculum standards for sales positions • Managed staff members, budget, and training event planning

  • National Sales Support Manager

    • 1996 - 1998

    Managed national sales support team of 16 analysts. Oversaw staff members responsible for research, reporting, industry/category analysis, and sales support activities. Provided analyses and reporting to sales and executive management. Coordinated marketing initiatives with sales management, sales teams, and merchants. Developed and improved standardized processes and reporting for sales support.

  • Education Program Manager

    • 1991 - 1996

    Developed and delivered educational presentations on the credit card industry for external audiences, including business associations and colleges/universities. Facilitated program to audiences of 25 to 1,000. Secured Credit Card Industry program for IACET (International Association for Continuing Education and Training) accreditation. Managed staff and budget.

  • Senior Account Representative

    • 1985 - 1991

    Acquired merchant accounts for acceptance of the Discover Card in Dallas District, promoted to National Sales in 1988. Incorporated marketing and sales promotions for increased profitability. Consistently exceeded sales goals. Served as sales team leader for national sales teams in cities of Nashville, Orlando, Tampa, Dallas, and Miami.