Experience

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  UW Medicine

  • Seattle, WA

  • EVS Manager of Program Operations

    • Mar 2013 - Present
    • Seattle, WA

    Provide day-to-day leadership and support to the department managers and supervisors; focus on quality control, patient satisfaction, internal customer satisfaction and regulatory requirements.Setting and monitoring areas and frequencies of cleaning. This involves creating new area assignments, detail schedules and periodical frequencies.Assist in establishing operating budgets and operating within those budgets.Establish, manage and monitor the department’s patient satisfaction program.Meet with department heads monthly as part of the EVS quality assurance and internal customer satisfaction program.Responsible for three direct reports and 90 indirect reports.Ensure staff training is compliant and make recommendations for new or different training material.Perform staff rounding as part of the EVS employee engagement plan.Supervise and support managers and supervisors with daily tasks and long term goals.Daily rounds with EVS managers and supervisors.Assist and support managers and supervisors with staff issues and/or labor relation issues.

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  Crothall Healthcare

  • Everett, WA

  • Operations Manager

    • Jul 2011 - Apr 2012
    • Everett, WA

    • Responsible for employee safety training• Responsible for patient safety• Responsible for controlling labor- manage schedules• Responsible for team of 26 ensuring that all areas were cleaned and detailed sheets filled out• Daily inspections on Operating Rooms, burnished hallways, Patient Rooms; ER trauma rooms• Scored 95% on assessment job skill test

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  Providence Regional Medical Center

  • EVS dept.

    • Sep 2010 - Jul 2011

    Customer service, pleasant, taking time with people to help with their needsResponsible for patient safety by making sure environment was sterileDid whatever was necessary for the surgery staff to take care of patients in emergency casesCommunicated with health unit coordinators to make sure that admits had their rooms readyWorked with the nursing staff to ensure that discharges were done in a timely mannerWas asked to enter management program with contract company- CrothallProvidence Physician Billing Internship; Billing auditsCredit Balanced

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  Milgard Windows & Doors

  • Purchasing Agent

    • Oct 2000 - Dec 2008

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  Milgard MFG

  • Line Supervisor/Buyer/Scheduling

    • Oct 2000 - Nov 2008

    Excellent people skills- Respectful, compassionate, listened to their needsSeveral promotions- from assembly to leadership then to Purchasing DepartmentCompleted daily tasks on time- always with a sense of urgencyTrained new people for safety and quality measuresCreated procedure manualsTrained in various operations within the company (i.e. computer programs, ordering systems, inventory systems)Confirming sales orders ranging from 50K to 100K dailyResponding to minimum of a 150 emails daily

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  Albertsons’

  • Service Deli Manager

    • Apr 1993 - Oct 2000

    Managed labor- wrote schedules compared to expected sales; prior salesIncreased daily sales from approximately $1500 to $4000 dailyExcellent customer service skills- always greeted each customer with a smileReduced loss in Deli from 36% to 24% in one quarter by reducing what was orderedManaged labor- wrote schedules compared to expected sales; prior sales

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  Betterbilt Windows

  • Line Supervisor

    • Jul 1982 - Apr 1994

    Responsible for crews’ safety, moral, quality, efficiencyDecreased the amount of accidents from an average of two a year to no accidents a yearDecreased the amount product rejections by 12 %Increased production on Storm Window line by 32%Responsible for making sure machinery was kept up to date and safe for employees to useIncreased moral on production line by listening to suggestions, having pot lucks, celebrating birthdaysTrained new employees on different dye and machine operations i.e. saw, drill press, several punch operations