Experience

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  Körber Supply Chain Software

  • Documentation, Team Lead

    • Sep 2022 - Present

    Part of the Product Development and Technical Writing teams, creating end-user resources for the retail commerce software of KSCS.

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  enVista

  • Carmel, Indiana, United States

  • Lead Technical Writer

    • Sep 2020 - Aug 2022
    • Carmel, Indiana, United States

    Documentation work for enVista's Order Management System, part of the enVista Enspire Commerce Platform (acquired by Körber Supply Chain Software). Did you browse/search a help system today?

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  Ice Miller LLP

  • Indianapolis, Indiana Area

  • Application Data Analyst

    • Feb 2020 - Apr 2020
    • Indianapolis, Indiana Area

    Assisted with the import of content to their document management system.

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  Baker Hill

  • Carmel, IN

  • Technical Documentation Analyst

    • Jul 2016 - Nov 2019
    • Carmel, IN

    Documented Baker Hill's software for financial institutions, creating internal and client-facing resources, from quick references to large Help projects.Was also a significant company resource for editing (e.g., blog posts/articles, presentations) and information management (e.g., was on the project team for a Salesforce Service Cloud and Community Cloud implementation, as a key Community and Knowledge user).Received service awards for noticing a standard others missed, being a go-to editor, being an excellent note taker/quick reference maker, and restructuring bad documents into great ones.

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  Multiple

  • Freelance Editor

    • Mar 2010 - 2019

    Projects include:- Proofreading of "The Creative Heroine's Path", Second Edition (4/19).- Proofreading/editing of scientific manuscripts for publication in peer-reviewed journals--Alzheimer's and Dementia (7/14), and Biochemistry (6/15); and a validation document for a grant (9/15).- Extensive proofreading/editing of "Vegas Dazzle", Book One (3/10).Also edited a draft novel, a draft biography, and "Steuben County Lakes: 200 years of change..." (2017).

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  Dauby O'Connor & Zaleski (DOZ)

  • (Trainer/Technical Writer/Librarian)

    • Dec 2011 - May 2013

    Part of my role at this auditing and accounting company was in the process of being defined, but my focus was effective writing training, and editing/word processing:- Developed, and was trainer for, new two-day workshop for effective writing- Edited numerous documents; incorporated edits to 100s of audit reports; and prepared newsletters, board minutes, and presentations- Started project plan for new library project of identifying and organizing key resources

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  EndGenitor Technologies, Inc. (EGT)

  • Special Projects Manager

    • 2005 - 2009

    - As first employee of adult stem cell startup, performed many tasks/projects- Developed business documents, including business plan, weekly status notes, Board and investor communication, marketing materials (quick references, press releases, materials for marketing booth), employee handbook, etc.- Created materials to support cord blood donation program with local hospital (donation agreement, collection kit quick reference and labeling, database for managing cells anonymous to donor) and ordered supplies for, assembled and delivered a set of kits weekly- Set up, maintained, and supported Information Technology structure for networking, printing, backups, etc.- Designed and coded company website- Ordered office and lab furniture and supplies; supported grant applications; managed AP/AR- Served as Human Resources liaison with third-party HR services/payroll provider; placed ads for open positions, helped manage applications, interview schedules, offers, etc.- Trained and supported office staff on use of document management systems (for retention of lab experiment data) and MS Office applications

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  Indiana University School of Medicine (IUSM)

  • Research Support

    • 2000 - 2005

    - Created/updated figures/slides for presentations, papers, grant applications, and posters- Did proofreading/editing and formatting for papers; submitted papers to peer-reviewed journals, verifying each manuscript's adherence to journal's formatting and submission requirements- Provided computer support and did other administrative tasks (e.g., ordered lab supplies, calibrated equipment, set up travel arrangements/submitted reimbursement requests for travelers)

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  Made2Manage (M2M)

  • Sr. Technical Writer/Requirements Analyst

    • 1998 - 2000

    - Member of many Feature Teams; assisted teams in the daily creation of Use Cases and nearly 4,000 Functional Requirements- Maintained Use Cases/Functional Requirements in RequisitePro- Performed, and documented results from, usability testing- Created/updated user/installation guides; converted guides to Help files; edited field Help- Created glossary; and assisted QA department

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  Profound Consulting

  • Technical Writer

    • 1994 - 1998

    - Worked individually to create system documentation for five different clients/11 projects- Documentation types included online Help systems, user manuals, system reference guides, quick references, standards documentation, training exercises

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  USA Group (USAG)

  • Technical Writer

    • 1992 - 1994

    - Team member of Computer-Based Reference (CBR) project using WordPerfect and PREFERENCE to create concurrent Help, documenting screens, reports, and error messages- Editing team member; lead writer for five different volumes of information- Organized/tracked source material (i.e., business and program specifications)

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  Cincinnati Bell Information Systems (CBIS)

  • Technical Writer

    • 1988 - 1992

    - Created system documentation (e.g., user, system administration, operation, installation)- Subject Matter Expert (SME) for UNIX, Harvard Graphics- Won award for surveying user needs/restructuring a set of user guides

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  Herald-Republican

  • Staff Reporter

    • 1987 - 1988

    - Wrote two feature stories each week- Reported on local community's Town Board, School Board, and high school's athletic activities- Did other material (e.g., "this week 10/25/50/100 years ago", "question of the week", etc.)