Experience

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  Independent Consultant

  • Greater Asheville NC area

  • Independent Consultant - Knowledge Management and Business Application Product Management

    • Jan 2019 - Present
    • Greater Asheville NC area

    Providing counseling and advice to organizations seeking to accelerate product innovation by leveraging ongoing customer feedback and agile product development techniques.

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  King & Spalding LLP

  • Atlanta, GA

  • Director of Knowledge Management & Business Applications

    • Feb 2003 - Dec 2018
    • Atlanta, GA

    King & Spalding is an AmLaw 100 law firm with more than 2,000 lawyers and staff, and more than 20 offices around the world.• Manage a 20-member team across all departmental efforts, including project management, software development, business analysis, business process improvement, taxonomy management, vendor engagements and cross-departmental projects• Work closely with other directors, C-level executives and the Chairman of the firm to lead the planning and successful execution of firm initiatives• Ensure the successful development, deployment and support of key firm products (InterAction CRM, custom SharePoint intranet, extranets, collaboration tools, productivity apps, and mobile tools)• Perform analysis of market trends and make recommendations to the firm’s core leadership on the direction of future knowledge sharing initiatives

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  BearingPoint

  • Atlanta, GA

  • Managing Director, Knowledge Management

    • Jan 2002 - Feb 2003
    • Atlanta, GA

    • Worked with key business leadership to develop and maintain web-based tools, methodologies and knowledge leveraged by our consultants to better serve clients and create competitive advantage• Established processes to assess and document key user needs and translate those needs into technical solutions to leverage firm knowledge• Managed a group of customer relationship staff and technical developers to ensure that knowledge management products were user-driven and impacted solution delivery in a positive way

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  Arthur Andersen

  • Atlanta, GA

  • Global Managing Partner, Andersen Knowledge Services

    • Apr 1999 - Jan 2002
    • Atlanta, GA

    • Responsible for the global Andersen knowledge strategy, which required working closely with the Business Unit Knowledge Leadership teams• Coordinated knowledge efforts across regions, industries, service categories; internal/external communications; cross-business unit processes; the global manager network; training initiatives; knowledge sharing performance measurement programs; and implementation of best practices

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  Arthur Andersen Business Consulting

  • Atlanta, GA

  • Global Managing Director, Business Consulting Knowledge Management

    • Jan 1990 - Apr 1999
    • Atlanta, GA

    • Worked with the Global Managing Partner of the Business Consulting Division to develop and implement the global Business Consulting Knowledge Management function - Developed areas of strategy, process, technology, human resources, and marketing across a diverse consulting organization of 10,000 consultants in 200 global locations• Responsible for the management of 30+ direct reports, and coordination of another 100• Managed a team of internal and external software engineers in designing, developing and maintaining the Business Consulting intranet – a $3.5 million initiative• Served as a key committee member on the firm-wide Andersen Knowledge Leadership Team, emulating knowledge management strategies across all Andersen offices (85,000 employees)• Defined and created a human resources infrastructure (including centralized and local “Knowledge Managers”) responsible for implementing knowledge sharing processes• Developed strategic marketing/communications plans to ensure that all constituencies understood knowledge management strategies and their impact on business performance• Developed and managed the global knowledge management budget for the Business Consulting division – a value of approximately $3 million annually

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  Brittain & Associates

  • Atlanta, GA

  • Senior Manager

    • Jan 1989 - Jan 1990
    • Atlanta, GA

    • Managed marketing-related consulting and research projects for large financial services clients• Used detailed analysis of competitive data to develop and implement strategic client plans

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  Towers Perrin

  • Atlanta, GA

  • Consultant

    • Aug 1985 - Jan 1989
    • Atlanta, GA

    • Managed numerous management consulting engagements focused primarily on clients in the service industry (financial services, consulting firms, law firms, etc.)• Performed operations and organizational assessments, process improvement/reengineering reviews, cost management reviews, customer service analysis, compensation reviews, and marketing reviews

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  U.S. Department of the Treasury, Comptroller of the Currency

  • National Bank Examiner

    • Aug 1975 - Aug 1979

    • Examined all management aspects of nationally chartered banks, including Board of Director oversight, loan portfolio management, asset pricing practices, compliance with consumer protection regulations, investment management practices, and review of hiring and employment practices