Based on the skills and experience listed, I've estimated Mark's hourly rate to be around $40. This is a relatively low rate considering the skills listed, but it's also a entry-level or beginner-level position. The location in Marysville, Washington, also contributes to a lower rate. According to national averages, customer service representatives with technical support skills can earn between $25-$50 per hour. However, this rate is on the lower end of the scale, suggesting Mark may be a new entrant to the workforce or working part-time.