Experience

• 

  Mass General Brigham

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Supervisor Desktop Technician

    • May 2021 - Present

  • Network Technician

    • Jul 2014 - Jan 2024

    -Provide break/fix support for networked and stand alone devices -Assist other groups in triaging network/desktop issues -Provide setup and installation services for networked devices using standard tools and Partners developed tools. -Add/modify devices to the network in compliance with the set Partners’ standards -Participate in the execution of large deployment projects and/or departmental moves -Utilize stored information and documentation to help resolve issues -Prioritize and escalate problems within given guidelines -Triage calls to appropriate groups if call cannot be resolved -Create work orders for add/moves/changes of customer devices -Provide second level technical support for other Network Technicians and for Help Desk -Maintain proper shift coverage for answering calls -Occasional after hours and weekend work to cover shifts. Responsible for covering some shifts alone Perform other duties as assigned

• 

  Partners HealthCare

  • Senior Network Technician

    • Oct 2016 - Oct 2021

• 

  Fidelity Investments

  • Seaport World Trade Center

  • IT Intern

    • Jul 2012 - Jan 2013
    • Seaport World Trade Center

     Monitor Service Desk – responded to 50 or more emails/phone calls on a daily basis Monitor tools and functions including Mainframe, Application, and Distributed Systems Escalate issues with guidance from team lead, to appropriate groups and tracked problem resolution using HP Service Manager Responsible for software implementation