Experience

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  Learnlight

  • United Kingdom
  • Education
  • 700 & Above Employee

  • Trainer Support Specialist

    • Jun 2023 - Present

    • Pedagogical expert responsible for assisting about 1,500 language trainers in 114 countries.• Supporting the Trainer Success Management Team.• Punctual completion of weekly and monthly admin tasks e.g. Feedback Reports, Group Check-In Admin, etc.• Responsible for Permanent Availability: Downloading different reports from the Learnlight Platform and cross-referencing trainers’ permanent availability with paid hours to ensure that trainers provide us with the minimum required hours, identifying possible performance issues, and ensuring trainers have a balanced schedule. • Updating trainers with new features on the platform and any changes in the Learnlight methodology.• Trainer Development: I currently have the biggest newcomer team with approximately 90 trainers in total.• Mentoring Trainers: Helping trainers and giving them pedagogical guidance during the 6-month Onboarding process.• Assisting trainers to meet the required KPIs. Monitoring their performance monthly and dealing with performance issues.• Communicating effectively with trainers (giving suggestions, providing feedback, and making trainers feel part of the Learnlight community).• Working with Virtual Coordination and Onboarding to ensure the most effective onboarding of new trainers including selecting appropriate trainers for new programs.• Hosting the Open Office monthly.• Presenting Coffee Breaks in German and English (informal get-togethers).• Dealing with complaints, comments, and constructive feedback from learners or Program Managers, and communicating it to the trainers in a diplomatic way.• Participating in Webinars. • Hosting weekly Meet Your Mentor meetings.• Monthly Check-ins with Newcomers during the 6-month onboarding process.• Proactively communicate trainer feedback, incidents, and underperformance to the Head of Virtual Trainer Support.• Translation of information documents and pedagogical activities into German.

  • Trainer Devolepment Specialist - Trainer Advancement

    • May 2024 - Present

• 

  Learnlight

  • United Kingdom
  • Education
  • 700 & Above Employee

  • Program Manager UKI Team

    • Sep 2022 - May 2023

    As a dedicated Program Manager at Learnlight, my role revolved around effectively managing the entire life cycle of language training programs for our clients, ensuring impeccable program setup, and delivering high-quality training. My primary focus was maintaining continuous communication with key client decision-makers and learners throughout the training duration, while also collaborating seamlessly with various Learnlight departments to surpass training objectives.• Maximized sales and upgraded existing client programs by addressing product and service inquiries.• Aided the sales team in maximizing opportunities with clients by identifying potential up-sell or cross-sell opportunities within the existing customer base.• Guided learners through program completion and necessary activities for program subsidies.• Understood program requirements, conditions, and policies agreed upon with the client.• Created accounts, learners, and contracts on the Learnlight platform.• Transferred essential information to the Trainer Management Teams for program coordination.• Prepared product or service reports by collecting and analyzing customer information.• Delivered reports upon request and followed up on Key Performance Indicators such as attendance, activity completion, and study time.• Provided proactive support for challenges identified in reports.• Issued and reviewed billing attachments in conjunction with respective invoices and prepared off-system billing reports.• Effectively managed and handled clients and learners, and developed rapport and long-term relationships.• Handled complaints, and provided appropriate solutions and alternatives within the Service Level Agreement (SLA).• Demonstrated agility and autonomy with Learnlight tools (SharePoint, the Learnlight Platform, Dynamics, Analytics, MS Lists and Excel).• Provided written and verbal customer support to companies in both English and German.

  • English and German Language Trainer

    • Oct 2019 - Aug 2022

    Learnlight is a people-powered EdTech company. The company strives to employ the top 1% of trainers.• Taught English programs, also with German as a support language and German up to level A2.2. • Demonstrated flexibility and quick adaptability to new situations.• Being attentive to individual learner needs, consistently maintaining a friendly and professional manner.• Courses involved blended learning with the flipped classroom methodology, requiring high preparation and organization.• Consistently met the Learnlight KPI criteria regarding performance.• Communicated in a culturally sensitive manner with both learners and internal staff.• Demonstrated excellent organizational skills, consistently completing administrative tasks, and meeting deadlines.• Conducted over 2,285 sessions with learners rating sessions at an average of 4.8 out of 5.

• 

  Learnship

  • Cologne, North Rhine-Westphalia, Germany

  • English Language Instructor

    • Oct 2019 - Aug 2022
    • Cologne, North Rhine-Westphalia, Germany

    Learnlight is a technology company that is focused on helping people learn the skills they need to thrive in intercultural working environments. They pride themselves in only hiring the top 5% of trainers with a global mindset.• Conducted live lessons using video conferencing tools, creating a virtual classroom environment that fosters active participation and engagement.• Designed and adapted lesson plans, instructional materials, and activities to meet the diverse needs of learners from fundamental language skills to industry-specific verbiage and practical business communication skills.• Delivered lessons using the Learnship Methodology while adapting lesson plans, instructional materials, and activities to meet the diverse needs of learners, aligning with specific language learning goals and proficiency levels.• Provided personalized feedback and guidance to students, addressing their unique strengths and areas for improvement, and adapting teaching strategies to accommodate different learning styles.• Utilized the online platform and digital tools to enhance language learning, including virtual whiteboards, multimedia resources, and interactive exercises.• Administered assessments to evaluate language proficiency and tracked student progress. Provided constructive feedback to help learners improve their speaking, listening, reading, and writing skills.

• 

  Easy English Easy German

  • Digital Nomad

  • English & German Trainer, Global Mobility Coach and Translator

    • May 2015 - Aug 2022
    • Digital Nomad

    • Taught English and German to students online via ZOOM, Skype, and other web-based language learning platforms.• Provided clients with the best possible learning experience focusing on relevant and exciting content, improving their fluency, practical communication, and writing skills.• Taught German following the Cambridge curriculum preparing students for their IGCSE examinations. • Created dynamic course content to suit the individual needs of each client.• Prepared students for the Goethe-Institute and International English Language Testing System (IELTS) exams.• Applied appropriate teaching methodologies incorporating scaffolding, elicitation, and concept-checking questions to facilitate effective student learning.• As a Global Mobility Coach, I helped clients moving abroad to anticipate any potential challenges when adjusting to cultural differences. Through proper language training, focusing on communicative competence and skills, I taught them the language they needed to deal with everyday life.• Corporate clients include Daimler AG, Deloitte GmbH, Deutsche Telekom, Ferrovial Agromán Spain, Johnson & Johnson, Pernod Ricard, and Wrigley France.• Provided translation and proofreading services for Afrikaans, English, and German. • Translated texts for various German companies from travel blogs to instruction manuals.• Numerous articles have been published in in-flight and lifestyle magazines. Capacity: 2,800 words per day.

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  Edu-Quick

  • Bahrain

  • Online English & German Teacher

    • Oct 2017 - Dec 2019
    • Bahrain

    • Conducted virtual English classes via ZOOM for children and adults, primarily located in the Middle East, Russia, and Indonesia.• Mainly focused on the improvement of fluency through the teaching of receptive and productive skills, employing the Presentation, Practice, and Production (PPP) approach.• Utilized techniques such as elicitation and concept-checking questions to reinforce learning.• Delivered engaging lessons for Edu-Quick's Youth & Child Programs by incorporating techniques like Total Physical Response (TPR) and realia to ensure an interactive and dynamic learning experience.• Prepared students for the International English Language Testing System (IELTS) exams.• Administered assessments to students in strict accordance with prescribed guidelines to ensure fairness and accuracy.• Demonstrated awareness of cultural diversity and actively promoted inclusivity within the learning environment.

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  Class100

  • Chengdu, Sichuan, China

  • English Teacher

    • Jun 2018 - Sep 2019
    • Chengdu, Sichuan, China

    • Delivered real-time English lessons via Live-Stream Platform to public classrooms in China.• Dual-teacher classroom system with a Chines teacher that assisted.• Taught big groups (30 – 40) ages 6 to 16.• Used a lot of TPR and props.• As a Star Teacher I conducted School Demo classes to help onboard more schools.• Class 100 aims to provide a future for underprivileged children in China.

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  Edenheim Wine Estate

  • Noorder-Paarl Area, South Africa

  • Owner and Event Coordinator

    • Dec 2003 - Dec 2013
    • Noorder-Paarl Area, South Africa

    • Accumulated valuable experience in the day to day running of a business. • Honed my entrepreneurial skills.• Specialized in weddings and business conferences. • Hosted an average of 65 weddings annually. • Organized and coordinated all aspects of events.• Promoted the venue at wedding exhibitions and through other advertising platforms using effective marketing strategies. • Promoted wedding-related content and created brand awareness by contributing articles to various publications and my wedding blog. • Determined the event budget and negotiated terms for each service. • Monitored revenue against budget. • Managed 14 full time employees. • Rebranded and repositioned the venue as a leading 5-star wedding venue.• Edenheim was awarded 3rd place in 2011 as Wine Estate Reception Venue with a 94% average at the annual African Bridal Industry Academy (ABIA) Awards.Running my own business taught me excellent organisational skills, the ability to prioritize and multi-task, lead and direct while still being detail oriented.I developed strong communication skills for dealing effectively with all types of personalities in stressful situations from nervous brides-to-be to sub-contractors, vendors and staff.

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  Schäfer Erika Sprachenzentrum

  • Siegen Area, Germany

  • Freelance Teacher

    • Sep 1999 - Sep 2003
    • Siegen Area, Germany

    • Taught Everyday English courses at Beginner and Intermediate level.• Taught Grade 4 Extracurricular English at Netphen Primary School.• Corporate Clients included: SMS GmbH and Siemag

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  Sprachenschule Siegerland

  • Siegen Area, Germany

  • Freelance Teacher, Interpreter and Translator

    • Sep 1998 - Sep 2003
    • Siegen Area, Germany

    • Taught different English courses: General English Levels A1 - C2; Business English; Commercial Correspondence; Technical English and Conversational English. • Classes varied in size from one-on-one to groups of 15. • Taught diverse groups that ranged from factory floor worker to CEO and in age from 18 to 80. • Taught Beginner's German: Everyday German Levels A1 - B2 to learners in English.• Taught in-company Business English courses in corporate settings.• Acted as an interpreter at negotiations and meetings for corporate clients. • Developed and taught an average of 25 90-minute lessons weekly. • Corporate clients included: Deutsche Telekom, Graebener Pressensysteme, GWU, ThyssenKrupp Steel, Westfalia and Umweltservice Lindenschmidt.