Experience

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  Saudi Red Crescent Authority

  • Public Safety
  • 200 - 300 Employee

  • IT Team Leader

    • Mar 2018 - Present

    • Overseeing the day-to-day operations of the regional Data Center, in a 24/7 mission critical environment and managing power and cooling systems and maintaining high levels of uptime.• Collaborate with cross-functional teams, including network engineers, system administrators, and security professionals, to support business requirements and implement scalable infrastructure solutions.• Providing high-level technical support and problem-solving expertise, especially for complex issues that cannot be resolved by the technical team.• Ensure compliance with relevant regulations and industry standards.• Implement and oversee data center security policies and procedures to protect against unauthorized access and cyber threats.• Plan and execute department projects, ensuring adherence to timelines, budget constraints, and quality standards.• Manage datacenter vendors and service providers and ensure service level agreements (SLAs) are met including equipment procurement.• Developing and implementing disaster recovery and business continuity plans. • Monitoring Incidents management system • Regularly report on data center performance, incidents, and other metrics to upper management• Maintain accurate documentation for data center operations, including network diagrams, asset inventories, and change logs.

  • IT Datacenter Administrator

    • Feb 2014 - Feb 2018

    Duties & Responsibilities :1. Manages the day-to-day operations of the SRCA servers by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software. Works with vendors to assist support activities.2. acquire new systems and applications and create implementation plans and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware developed and/or acquired.3. Supervises IT Operations staff including, training, evaluating, disciplining and guide or provide work direction to technical staff and student employees. Determines appropriate coverage for all hours of operation.4. Establishes, maintains and manages users accounts. Installs, modifies and maintains systems and utility software on server computer systems. Provides server support related to other software.5. Establishes guidelines and methods for the installation and management of the host computer operating systems, servers, network switches, CCTV instruments and other components.6. Ensures high availability and acceptable levels of performance of mission critical host computer resources, develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse.7. Manages the data center and computer host systems including hardware, software and equipment such as air-conditioning system, UPS (uninterrupted power system) and fire protection system.8. Manages Call center database server & telephony recording system.9. Install and troubleshoot Finger-Print machines, access control machines and walkie-talkie devices.

• 

  Arabian Bemco Contracting Co

  • Saudi Arabia
  • Industrial Machinery Manufacturing
  • 700 & Above Employee

  • Linux Systems Administrator

    • Feb 2013 - Feb 2014

    Duties and Responsibilities:* Analyzing system logs and identifying potential issues with computer systems.* Introducing and integrating new technologies into existing data center environments.* Performing routine audits of systems and software.* Performing backups.* Applying operating system updates, patches, and configuration changes.* Installing and configuring new hardware and software.* Adding, removing, or updating user account information, resetting passwords,etc.* Answering technical queries and assisting users.* Responsibility for security.* Responsibility for documenting the configuration of the system.* Troubleshooting any reported problems.* System performance tuning.* Ensuring that the network infrastructure is up and running.SmartPlant 3D Server Administration;* Create and maintain the SP3D MSSQL project server Database.* Create and maintain the project Plant structure.* Manage the project SP3D setup and customization activities.* Define and document the name and the IP address for each SP3D workstation (if required).* Install the SP3D software and related software on each required workstation.* Ensure that the appropriate quantities of licenses are available for the project.* Schedule and validate all SP3D database back-ups for the project.* Create the project printing and plotting queues (if required).* Administer SP3D user accounts.* Recover files as requested by the project.

  • Tech Support Engineer

    • Mar 2008 - Feb 2013

    Duties and Responsibilities* To provide 1st line technical support; answering support queries via phone, email and fax.* To maintain a high degree of customer service for all support queries and adhere to all service management principles.* To take ownership of user problems and be proactive when dealing with user issues.* To log all calls on the call logging system.* Respond to enquiries from clients and help them resolve and hardware or software problems.* Maintain a log of any software or hardware problems detected.* Support users in the use of Computer equipment by providing necessary training and advice.* To allocate more complex calls to the relevant IT Support member.* To arrange for external technical support where problems cannot be resolved in house.Assess, develop and deliver training for assigned application as well as special projects. Work with customers to ensure that concerns and questions are resolved to their satisfaction with minimum disruptions. Work with functional team to gather requirements for developing training documentation. Perform tasks requiring judgment, initiative, and in-depth knowledge of company policies and procedures. Assist with user administration on training systems and coordination pertaining to class scheduling and logistics.