Experience

• 

  Arab Bank

  • head of operations

    • Apr 2004 - Present

    * manage the follwing departments (245 employees and 155 unclassified (security ,massengers ,drivers ) :1- central operations unit which includes : a-customer accounts services department , b- financial services department , c- trade finance department, d-retail credit department ,e- retail credit admin department , f - custodian department (stock market operation) 2- operations control department 3- quality standards and customer complain department (p&p , mail, customer complain4-procurement department5- premises and security and administration department B- member of the top management commiteeC- member of the recruitment committee

• 

  arab bank plc egypt

  • head of branch support department

    • May 1994 - Apr 2004

    - responsible for the organization chart- setting the job descriptions and the job functions - analysis of work volume - responsble for all p& p related to new systems and products

• 

  arab bank plc

  • egypt

  • deputy manager information technology

    • Jul 1980 - May 1994
    • egypt

    - establishing the IT center for arab bank egypt from scratch - installing the new IT system (mysis banking system as core system) as the system - implementing all manual work onto the new it systems - work as system analyst and programmer for the inhouse new systems and products - starting the devolpment for the new systems to create and establish the central operations unit and follow up all the installation phases as well as the staff training needed- responsible for the installing of all new subsytems new modules and create the database needed for the

• 

  egypt IT center for insurance companies

  • IT systems analyst

    • Jan 1974 - Jul 1980

    system analyst for designing IT systems for the insurance products