Experience

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  West Business Solutions

  • Tulsa, Oklahoma Area

  • Production Lead

    • Sep 2011 - Present
    • Tulsa, Oklahoma Area

    Responsible for providing a single point of contact for WAH agents and Brick and Mortar Agents with questions via a variety of communication methods such as Work At Home e-mail, calls, chat, or raising hands relating to their position; continuously monitor and evaluate the quality performance of agents towards attaining client goals and objectives; coach and provide feedback to agent’s utilizing established training plans, appropriate combinations of formal, informal, one-on-one, and on-the job training as appropriate; ensure agents are logged in and ready for calls to ensure labor efficiency goals are met consistently; assist with training by answering questions, presenting Webinars to acclimate the trainee to West policies and procedures.

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  Self Employed

  • Cosmetologist

    • Aug 2002 - Feb 2012

    Worked to develope trendy hair services with clients.

  • Tax Adviser

    • Jan 1998 - Jun 2011

    Tax advise for individuals and small bussinesses. Prepared tax forms according to federal regulations and standards.

• 

  West Corporation

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Customer Service Level II

    • Nov 2011 - Dec 2011

    Provided customer service, sales, answered phones inbound, preformed outbound calls and services, made adjustment on accounts and payment arrangements,recieved payments, established accounts for post and pre-paid customers. Also provided floor support to other agents on the floor as a mentor. Responsible for retention, reconcilliations, rerates, collection, manual credit checks, payment negotiation, define and explain fees customer service for Business Accounts and to suspend, unsuspend and disconnect services.

  • Customer Service Level I

    • Sep 2011 - Oct 2011

    Provided customer service, sales, answered phones inbound, preformed outbound calls and services, made adjustment on accounts and payment arrangements,recieved payments, established accounts for post and pre-paid customers. Also provided floor support to other agents on the floor as a mentor.

• 

  Sodexo Corporate Services

  • Tulsa, Oklahoma Area

  • Cashier/Supervisor

    • May 2009 - Jun 2011
    • Tulsa, Oklahoma Area

    Supervised employees at the Middle and High School. Prepared food for cafeteria. Responsible for ordering food, supplies inventory and time sheets. Cashiered with touch pad.

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  UPS

  • Tulsa, Oklahoma Area

  • Revenue Recovery Auditor

    • Nov 2002 - Feb 2004
    • Tulsa, Oklahoma Area

    Responsible for auditing oversized shipments, measuring and record keeping. Trained new employees and set up supplies for work day. Acting supervisor for the department.

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  Tulsa Public Schools

  • Tulsa, Oklahoma Area

  • Substitute Teacher

    • Aug 2002 - Jan 2003
    • Tulsa, Oklahoma Area

    Conducted classroom activities, instructions and procedures.

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  Tulsa Juvenile Detention Center

  • Tulsa, Oklahoma Area

  • Detention Counselor

    • Jul 1999 - Aug 2002
    • Tulsa, Oklahoma Area

    Provided secure supervision, aided juveniles with personal and environmental situations. Processed all new admissions and releases using computer, acts as liaison between Bureau staff and residents, records and maintains written reports, assists in planning of staff meetings and training. Counseled residents.

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  United States Department of Energy / Southwestern Power Administration

  • Tulsa, Oklahoma Area

  • Accounting

    • Aug 1991 - May 1995
    • Tulsa, Oklahoma Area

    Ordered supplies for home office, headquarters and all field offices. Placed and reconciled credit card orders. Prepared accounting reports, ledgers and cost comparisons for the agency. Contact for bids, purchase orders, and new accounts. Prepared cost analysis for contracts and procurement department, small purchases and research. Developed reports for real estate, cost analysis, rates and repayment