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Lisa L Naff is a seasoned executive office administrator with 16 years of experience in managing calendars, preparing information, and supporting multiple managers and hourly employees. She has expertise in office administration, customer service, data entry, and management, with a strong background in Microsoft Office and accounting. Previously, she worked as a customer service representative and office assistant in various roles.

Credentials

  • Critical Thinking for Better Judgment and Decision-Making
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • How to Make Strategic Thinking a Habit
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Enhance Your Productivity with Effective Note-Taking
    LinkedIn
    May, 2021
    - Apr, 2026
  • Microsoft Access Certification
    Cal State Fullerton
    Dec, 2012
    - Apr, 2026
  • Professional Office Administrator Certification
    Cal-State Fullerton
    Apr, 2012
    - Apr, 2026

Experience

    • Executive Office Administrator
      • May 2008 - Present

      Support multiple managers and 100+ hourly employees for a multi-program shop. Manage calendars and preparing/sharing information as needed.

    • Executive Office Administrator
      • May 2008 - Present

      Maintain Executive's calendars (supporting 6 executives), including booking meetings, meeting rooms, locations, etc. Plan/order catering for internal/external events. Prepare travel both domestically and internationally, including needed documentation for various countries (passports, visas, ETAs). Prepare expense reports for all local and travel expenses. Collaborate with other team members to ensure efficient use of leadership team's time and energy.

    • United States
    • Financial Services
    • 1 - 100 Employee
    • Customer Service Representative
      • May 2004 - May 2008

      Worked front-line serving customers as they arrived at the branch; preparing banking transactions, receiving funds, analyzing data for loan applications, preparing reports for members to research issues with accounts. Working with parent branch regarding regulations, updates to processes, etc. Balanced drawer at the end of each shift ensuring accuracy.

    • Bank Teller / Customer Service
      • 2006 - 2008

      Processed customer transactions on a daily basis with 99% accuracy. Answered phones/inquiries from both internal and external customers. Supported bank manager as needed.

    • Office Assistant
      • Jun 1986 - Aug 1988
      • Greater Seattle Area

      Scheduled patients for therapy appointments including Physical Therapy, Occupational Therapy and speech therapy along with coordinating transportation as needed. Ordered supplies for office and therapy areas, worked with therapy manager and coordinated the therapist schedules around the patients. Communicated with other hospital departments as needed.

Education

  • 1981 - 1985
    Edmonds Senior High School

Suggested Services

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Industry Focus. “Executive Office”

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