Experience

• 

  Truist

  • Raleigh, North Carolina, United States

  • EVP Risk Management

    • Dec 2019 - Dec 2020
    • Raleigh, North Carolina, United States

    EVP, Risk Management

• 

  BB&T

  • New Caledonia
  • Financial Services
  • 700 & Above Employee

  • EVP, Financial Services & Commercial Finance Risk Manager

    • Nov 2018 - Dec 2020

    Leads the effective execution, ongoing design and continuous improvement of first line of defense risk management programs while providing risk oversight and governance for all business units for all risk types within BB&T Financial Services & Commercial Finance.

  • Executive Vice President, Operational Risk Executive, Financial & Insurance Services, Human Systems

    • Oct 2012 - Oct 2018

    Provided independent oversight and guidance of sound risk management practices in the second line of defense for Insurance, Financial Services & Human Systems, with focus on operational risk. Responsible for vision, leadership, management, communication, education, and strategic development of key risk framework strategies inclusive of processes, policies, systems, channel risks, and product offerings; ensured the execution of risk strategies for optimized sound risk return, according to BB&T's risk framework & appetite.

  • President, BankCard Services; President & CEO, Chairman BB&T Financial Services, FSB

    • Sep 2008 - Sep 2012

    As President of BankCard Services, responsible for establishing the strategic direction and managementof BB&T’s Credit Card Issuing and DDA Overdraft Protection portfolios. Responsible for the effective sales, marketing and operations of both retail and commercial card portfolios while ensuring the attainment of quality, profitability, and growth; including compliance oversight, risk mitigation, product development, sales support, pricing, operations, fraud & chargeback management, clearing & settlement, financial accounting, quality and client services. Oversight management of BB&T Financial, FSB, by serving as Director, President, Chief Executive Officer, and Chairman of the Board. Ensured the effective implementation and execution of Board policy relative to lending, investments, corporate governance, compliance, and credit quality. Formulated and implemented the corporate strategy and provided oversight management of 9 operating subsidiaries of the FSB; established and managed budgets, oversaw operations, assured OCC/OTS and CFPB regulatory compliance

  • Senior Vice President, Client Services, Process & Quality, Loan Services

    • Jan 2002 - Sep 2008

    Served as Loan Services conduit and internal champion for client service initiatives through improved communication and change management. Managed all operational aspects and strategic development of the Process & Quality Management Division, Information Management & Technology, Internal Client Support Call Center, Lending Group System UAT & SIT Testing Department, and Training Departments. Provided oversight management for all internal retail and commercial client servicing and systems.

• 

  Consumer Credit Counseling Service of VA

  • Director Branch Administration

    • Jul 1998 - Oct 2001

    Directed the overall corporate vision and compliance for the branch operations of the non-profit consumer credit counseling services, providing oversight management of 47 branch offices within a five state footprint. Responsibilities included new branch openings and marketing through TV and radio advertising, staff recruitment and performance, and client retention. Responsible for implementing community outreach and education. Board participation.

• 

  Equifax

  • Strategic Sales Management

    • Jul 1980 - Jul 1998

    • Directed and managed the strategic focus for teams of Client Relationship Executives, responsible for $27 million in annual revenues from the financial industry. Developed and executed marketing plan by representing value added partnership concept. Responsible for understanding client’s industry, goals, objectives, strategies, critical success factors, executive compensation elements, competitors, partners, culture, and decision/buying processes in order to provide consultative selling/servicing of Equifax products within client’s business practices. Evaluated, trained, and coached the development of sales and service personnel.