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Lilian Mapuranga is a seasoned executive and project management expert with a proven track record of driving business growth and innovation. As a Team Leader at Prometric, she has successfully led teams to achieve sales targets and expand customer relationships. With a strong background in Change Management, Research, and Science, Lilian has a unique ability to identify opportunities and develop strategic solutions. Holding a Master of Business Administration (MBA) from Women's University in Africa, she has honed her skills in Entrepreneurship and Business Administration. Fluent in French and proficient in Microsoft Office, Technology Transfer, and Management Consulting, Lilian is a versatile leader with a passion for delivering results-driven solutions.

Experience

  • Prometric
    • Harare Zimbabwe
    • Team Leader
      • Aug 2023 - Present
      • Harare Zimbabwe

  • OmniContact
    • Harare Zimbabwe
    • Customer Service Representative
      • Mar 2023 - Present
      • Harare Zimbabwe

      Outbound Sales and Marketing, Customer Support, Customer Service

    • Founding Partner
      • Mar 2020 - Dec 2022
      • Harare, Zimbabwe

    • Executive Director
      • Feb 2019 - Aug 2019
      • Harare

  • Elevate Trust
    • 191 Baines Avenue,Harare, Zimbabwe
    • Program Project Manager
      • Mar 2018 - Nov 2018
      • 191 Baines Avenue,Harare, Zimbabwe

      Providing mentorship, career guidance and support to female STEM students

    • Business Development Manager
      • May 2018 - Oct 2018
      • Harare Zimbabwe

      1. Creating new lines of business and maintaining existing customers within a given territory for the purposes of selling company products and services as well as providing technical support to the products in the field 2. Establishing and maintaining cordial business relations with key personnel in existing and potential customer organisations for the purposes of maintaining or growing business3. Ensuring sales targets are met or exceeded4. New key account developments and new product development5. Provision of high quality level technical support to sales team and overseeing quality control and production6. Ensure high levels of customer satisfaction by providing technical support to customers to ensure optimal use of our products7. Increase the company brand by ensuring adequate visibility within the market8. Identify and report to management possible growth strategies by way of either new products or new markets9. Formulate company’s strategy and implementation10. Compiling weekly and monthly sales and marketing report to Directors

    • Science Technology Officer
      • Jul 2010 - May 2018
      • Zimbabwe

      Department of Projects and Technology Transfer and National Nanotechnology Programme

    • SADC Women in Science,Engineering and Technology Task Team Member
      • May 2011 - Dec 2017
      • Zimbabwe ,harare

      Managed to Develop the SADC WISET Draft Statutes for operationalizing.Crafting and deliberations of Host County Agreement Developing National Chapters that will feed into the setting up of the Organisation

    • Science and Technology Officer
      • Aug 2012 - Feb 2017
      • Harare, Zimbabwe

      NATIONAL NANOTECHNOLOGY PROGRAMME As of September 2012, the National Nanotechnology Programme was established, leading to my secondment as a Reseach officer, expected to drives specific outcomes Operationalise Nanotechnology framework from the STI policy outline of 2012 and led the design of the NNP Statement outline its activites inaccordance to the outline of its mandate Led the baseline survey to establish public knowledge on nanotechnology Responsible for engaging industry on this new technology and identify opportunities through consultative workshops, where linkages between industry – R&D organization (university links) and government would be facilitated. Identify partners at local and international level to collaborate with; Led the process of commercialization of nanotech projects for national growth such as nano-formulated creams Collaborated in conducting the Nanotechnology Vacation School which trained teachers in nanotechnology practical’s for curriculum development Facilitation of the World Bank Project on establishing African Centre’s of Excellence Programme (ACE)II in Zimbabwe

  • Avotherapy
    • Zimbabwe,Harare
    • Director
      • Feb 2011 - Dec 2013
      • Zimbabwe,Harare

      A company focusing on health and wellness care

    • direct marketing agent
      • 2008 - 2010

Education

  • 2013 - 2015
    Women's University in Africa
    Master of Business Administration (MBA), Entrepreneurship/Entrepreneurial Studies
  • 2012 - 2015
    Women's University in Africa
    Master of Business Administration - MBA, Entrepreneurship/Entrepreneurial Studies
  • 2012 - 2012
    Hunan
    Certificate, Oil Crops and Oil Technology
  • 2005 - 2009
    University of Zimbabwe
    BSc General, chemistry and biochemistry
  • 1999 - 2004
    st johns high school emerald hill
    O Level- A Level

Suggested Services

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Industry Focus. “IT Services and IT Consulting”

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