Okay, so Kristin has a customer service role at State Farm, which is a large insurance company. Her experience and education are not explicitly mentioned, but she does hold a P and C license, which is a certification for insurance agents. Typically, customer service roles in insurance companies have lower pay. Let’s check averages. According to Glassdoor, customer service representatives in Ohio can earn around $15–$20 per hour. Considering Kristin’s experience and certification, I’ll estimate her hourly rate to be on the lower end of this range, around $15.