Okay, let’s tackle this. So Kristie has 2 years of experience in customer service, which is a relatively short tenure. Location is Marysville, Ohio, which is a mid-sized city. Customer service roles in this area typically have lower pay rates compared to larger cities like New York or San Francisco. According to national averages, customer service reps in Ohio can earn around $15-$20 per hour. Considering her experience and location, I estimate her hourly rate to be around $15.