Experience

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  American Airlines

  • Tulsa, OK

  • Data Analyst - Contractor

    • Jul 2016 - Present
    • Tulsa, OK

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  Wells Fargo Home Mortgage

  • St. Louis Park, Minnesota

  • Repurchase Remediation Analyst

    • Sep 2012 - Apr 2016
    • St. Louis Park, Minnesota

    • Administered the risk analysis including fraud or misrepresentation of mortgage loans from the time of origination based on a thorough review of all documentation obtained at origination• Performed program guideline, contract, master agreement and agency guideline research to facilitate the decisioning and issue resolution of loans• Project Lead for multiple portfolios• Process Unusual Activity Referrals (UAR) for the department• Decision maker for exceptions to underwriting guidelines• Presented feedback that could lead to increased productivity, communication and desired outcomes of the Team’s goals• Partnered with internal departments to provide support to ensure consistent application of credit policy, program/product guidelines, and overall risk and underwriting standards

• 

  Ally Financial

  • Bloomington, Minnesota

  • Operations Manager

    • Mar 2009 - Dec 2011
    • Bloomington, Minnesota

    • Managed outsourced loan servicing functions (daily and month-end processing-approval, asset expenditure processing-approval, full payoff review and approval, full release approval and execution, draw processing, and collateral/loan documentation assistance)• Actively worked with finance, asset managers, legal, outsourced asset management group and outsourced loan servicing group to ensure risks are adequately controlled, efficiencies are improved and issues are resolved• Led the conversion of loan servicing to outsource group which included accurate data transfer and set up; creation, implementation and tie out of reports, customer and project training, and establishment of processes and procedures

• 

  GMAC-RFC

  • Team Lead Loan Administration

    • Mar 2002 - Mar 2009

    • Key team member in the acquisition, development, testing and implementation of a real estate owned asset tracking system• Successfully restructured operations team to service real estate owned assets• Provided leadership, training and supervision to staff to ensure accurate records and quality customer service• Effectively acted as a resource supporting and assisting asset managers, finance, IT and legal counsel• Consistently volunteered and succeeded with leading and participating in special projects

  • Senior Loan Administrator

    • Mar 1998 - Mar 2002

    Successful mentor for new associates, interns and colleagues• Actively assisted in the hiring process through effective interviewing of candidates• Administered a portfolio of real estate loans consisting of complex land, construction, equity loans and Letters of Credit • Contributed in providing input and feedback on system enhancements• Effectively managed loan advances, pay-downs, collateral tracking, customer billings, lines of credit, project commitments and budgets in accordance with the loan agreements• Provided superior customer service while serving as liaison between the customers’ legal counsel and operations staff, title companies, inspectors, internal legal staff and relationship managers