Experience

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  Kimberly Funk Communications

  • Copywriter and Creative Strategist - Kim Funk and Company

    • Jun 2020 - Present

    ☀️ I write the words that make small business owners smile and sigh with relief. (So they can focus on the tasks they need to tackle).As a copywriter and strategist, I love determining how to best increase each of my customer's online presence and client engagement via email marketing, content creation for social media, and long-form feature stories/advertorials/magazine articles/blog posts.

  • Writer | Blogger - Kimberly's Joy

    • Apr 2019 - Present

    In my role as creator and writer for my Kimberly's Joy blog, I dove into the world of WordPress, web design, blogging, digital design, and email marketing.Kimberlysjoy.com is full of posts supporting mid-life / middle-aged women focused on self-care, grief, relationships, positivity, empty-nesting, and being a good human. My Kimberly's Joy email messages helped my subscribers stay positive through the pandemic thrice a week and is now delivered every Sunday morning. Over 700 emails have been sent thus far with an average open rate of 65%.

  • Freelance Writer | Resume Writer | Creativity Consultant - Kimberly Funk Communications

    • 2001 - Jun 2020

    Creative strategist, writer, and former retail manager & gift buyer who wrote feature pieces, planned events, and created resumes while being blessed to experience the stay-at-home mom life.Publications included Napa Valley Marketplace, Sacramento Parents Magazine, and Sacramento Health Magazine.

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  The Michaels Companies, Inc.

  • Menifee, California, United States

  • Sales Associate

    • Nov 2016 - Feb 2020
    • Menifee, California, United States

    While working for Michaels, I loved returning to the retail and customer service world again.My manager happily put my years of experience to use, and I enjoyed shifts full of sales floor work, merchandising, mentoring new employees, and providing excellent customer service to Michaels customers.

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  Hallmark Gold Crown Store

  • Napa, California (San Francisco, California Area)

  • Retail Store Manager - A & H Hallmark

    • 2000 - 2001
    • Napa, California (San Francisco, California Area)

    During my time with A & H Hallmark, I managed and trained a team of up to 20 staff members in California while reporting to owners in a different state and preparing to welcome "back" a community of very excited customers.A & H, a company based in Washington State, opened a new 8600 square feet store in the same location as a former store, Roberts Hallmark, which had been a well-loved (and very missed) Napa staple for over 35 years. I carefully planned the merchandising for the store, insisted on excellent customer service from staff members, then we opened the doors to the community of Napa who loved shopping there once more... as if nothing had changed since the Roberts Hallmark (once Variety) days.

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  Charter Communications

  • Napa, California (San Francisco, California Area)

  • Customer Service Representative

    • 1999 - 2000
    • Napa, California (San Francisco, California Area)

    I engaged with and provided excellent service to customers visiting in person and by phone. Prepared large cash deposits.Helped find resolution to billing problems and questions, managed multiple phone lines, and handled a large amount of incoming mail.

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  Hallmark Gold Crown Store

  • United States
  • Retail
  • 1 - 100 Employee

  • Director of Marketing/District Manager - Roberts Hallmark

    • 1995 - 1997

    Upon being promoted to the position of District Manager and Director of Marketing, I provided guidance and support to eight store managers in Northern California. Prepared and delivered all monthly store meetings and company wide newsletter to motivate employees about seasonal promotions and educate them on what new products were about to arrive.Designed merchandising plans for eight stores bimonthly, directed seasonal changeover, revised product placement, and transferred inventory within company to maximize sales.Nurtured employees, developed them for advancement, and counseled them as needed through personal and professional/work-life challenges by actively listening and providing guidance and resources.

  • Retail Manager and Gift Buyer - Roberts Hallmark

    • 1988 - 1995

    Working at Roberts Hallmark was the perfect blend of work, fun, and community.Before being promoted, here's what kept me busy:I hired and developed highly effective staff by offering hands-on training, an open door policy, weekly newsletters and store meetings focusing on product knowledge and customer service.Developed team members and prepared them for management advancement opportunities for new and existing stores.Selected merchandise by attending trade shows, meeting with sales representatives and traveling annually for Holiday catalog buying to keep our gift selection fresh and enticing at all times.

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  Allen and Benedict Home Furniture

  • Napa, California, United States

  • Accounts Receivable Clerk

    • Jun 1986 - Jun 1988
    • Napa, California, United States

    As an Accounts Receivable Clerk, I had the privilege of not only working with receivables, but also backing up Accounts Payables and Inventory Control staff members as well.My daily tasks included counting drawers, preparing large bank deposits, processing then posting customer payments in person and by mail and assisting customers at the sales counter and by phone.Monthly, I performed all billing duties (from system set up, printing, and mailing), then worked on researching uncollected C.O.D. invoices (from deliveries made). Once I discovered the unpaid amount, I made copies, created documentation, contacted the customer, and ultimately collect the funds owed.