Bio
Experience
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SpringPoint Technologies
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Tulsa, Oklahoma, United States
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Recruiter
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Oct 2023 - Present
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Tulsa, Oklahoma, United States
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Director of Operations
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Sep 2021 - Oct 2023
Roldan/ Budnik Group- Region: AL, GA, SC, NC
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United States
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Financial Services
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700 & Above Employee
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Manager, Escrow Administration
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Aug 2018 - Jun 2021
*Responsible for the daily management and oversite of escrow items related to Hazard/ Flood Insurance, Loss Draft, Escrow Analysis, and Mortgage Insurance.*Coordinated information requests and responses required for audits, exams, or reviews.*Ensured all compliance changes were communicated with team and vendors and processes were updated as required.*Coordinated escrow MSR data for loan transfers.*Managed vendor relationships with Hazard and Flood insurance tracking vendors.
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Escrow Administration Team Lead
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Aug 2017 - Aug 2018
*Ensured all functions of the escrow insurance team were performed timely and accurately through oversite of the team and monitoring of productivity reports and key performance indicators.*Worked with team members to resolve issues, develop ongoing training and provide coaching.*Audited servicing system to confirm loan boarding accuracy and work weekly exception reports.
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Escrow Administration Specialist
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Aug 2016 - Aug 2017
*Responsible for monitoring, reviewing, and processing escrow hazard and flood insurance payments.*Strong focus on policy procurement of insurance documents.*Performed analysis to aid in the management of tax and escrow funds.*Responded to borrower calls, written correspondence, and emails in accordance with investor guidelines.
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Inceed
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Tulsa, Oklahoma, United States
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Medical Billing Specialist
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Mar 2016 - Jul 2016
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Tulsa, Oklahoma, United States
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Volusia County Health Dept
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Daytona Beach, Florida, United States
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Fiscal Accountant II
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Oct 2015 - Jan 2016
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Daytona Beach, Florida, United States
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Office Manager
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Apr 2014 - Apr 2015
Managed medical office. Responsibilities included staffing, customer care, medical coding, payment processing, and insurance management.
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Sky Fitness & Wellbeing
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Bixby, Oklahoma, United States
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Account Administrator
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2009 - 2014
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Bixby, Oklahoma, United States
Primary responsibilities included management of all membership accounts including billing and collections. Managed multiple departments with a strong emphasis on customer satisfaction and a focus on process improvements.
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Member Services Manager
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2008 - 2009
Business analyst and customer service manager for a heath club. Responsible for the management of all member accounts.
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Aspen Fitness Inc
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Tulsa Metropolitan Area
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Operations Manager
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2006 - 2008
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Tulsa Metropolitan Area
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At The Beach Tanning
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Tulsa, Oklahoma, United States
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General Manager
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2005 - 2006
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Tulsa, Oklahoma, United States
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Operations Manager
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1997 - 2005
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Education
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1999 - 2002University of Oklahoma
Bachelor of Liberal Studies, Organizational Leadership
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