Experience

• 

  BOK Financial

  • United States
  • Financial Services
  • 700 & Above Employee

  • SVP/Senior Human Resources Business Partner

    • 2011 - 2013

    Served as a member of the leadership team for Operations & Technology, Finance & Administration and Credit Administration & Risk divisions; worked as a collaborative partner with executive and senior management to develop long-range business strategies and plans.• Identified and implemented human resource goals and division policies and procedures. • Developed and maintained a talent planning model to retain and motivate top performers.• Counseled managers regarding human resource needs and challenges; worked with compliance officers and legal team to mitigate risk and legal issues.• Conducted surveys to identify employee relations issues and developed solutions to resolve any issues

  • Vice President/Manager, Human Resources Support

    • 2007 - Dec 2011

    Managed nine HR professionals and was responsible for all aspects of employee relations; implemented corporate policy; assisted senior management with solutions for organizational development; responsible for developing and driving company-wide programs and initiatives.• Led a team of HR professionals that evaluated and improved the talent management process to identify top performers which increased the top talent/high potential pool by 20%. • Implemented process to develop and manage top performers corporate-wide.• Established training classes for frontline managers which led to a reduction in EEOC claims by 10%. • Created management training program for managers with less than 3 years experience

  • VP/Senior Human Resources Manager

    • 2004 - 2007

    Managed six HR professionals and was responsible for employee recruitment, employee retention and employee relations for 1,200 employees in the Operations & Technology Division.• Worked with new Chief Information Officer to recruit leadership team.• Implemented a recruiting strategy which included utilizing internal recruiters and external recruitment firms to increase our talent in the information technology group.• Initiated a career path for unsuccessful internal job candidates.

  • Vice President/Operations Manager

    • 1993 - 2004

    Managed bank operations groups with increasing responsibilities (managing up to 120 people in 3 cities) as the bank grew from $3B to $12B. • Created and managed item processing center in Albuquerque, NM to reduce processing times for Bank of Albuquerque accounts. • Created a 3 member interdepartmental training group in transaction processing funded by increases in operational efficiency.• Established an incentive program for data entry clerks and reduced error rates and processing cost per item

  • Management Trainee

    • 1993 - 1994