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Bio

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Kelly Olsen is a highly organized and customer-focused professional with experience in reception, management, and administration. She has a degree in English Literature and a minor in Media Studies from Hunter College.

Experience

  • Jane Rotrosen Agency LLC
    • New York, New York, United States
    • Intern
      • Jun 2024 - Present
      • New York, New York, United States

  • Dance Xpress
    • Staten Island, New York, United States
    • Receptionist
      • Apr 2022 - May 2024
      • Staten Island, New York, United States

      • Assisting clients with inquiries regarding 10-12 offered classes for ages ranging from 3-17.• Handling three to five payments per shift and maintaining structured records of numerous client billings.• Answering incoming phone calls from current/prospective clients and ensuring reception area is clean and organized.

  • Something Sweet
    • Staten Island, New York, United States
    • Store Shift Manager
      • Nov 2018 - Jun 2019
      • Staten Island, New York, United States

      • Upheld a high level of customer satisfaction in a fast-paced environment that saw 60-100 customers per day.• Conducted daily cash and card transactions that totaled 600-2000 sum total per day.• Assisted customers by taking and fulfilling 20-30 individual orders per shift.• Delegated tasks to team members and assisted with daily operations including cleaning, stocking products, answering phones, and closing the store.

  • United Activities Unlimited, Inc.
    • Staten Island, New York, United States
    • Administrative Receptionist
      • Jul 2015 - Aug 2018
      • Staten Island, New York, United States

      • Greeted upwards of 300+ clients/campers upon their entrance into the building.• Managed 200+ camper records and referred to them when information was needed by supervisors.• Facilitated the movement of visitors in and out of the building and escorted visitors to relevant departments/locations, enhancing visitor experience and sustaining traffic flow.

Education

  • 2019 - 2023
    Hunter College
    Bachelor of Arts - BA, English Language and Literature, General

Suggested Services

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Industry Focus. “Management Consulting”

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