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KW

Kelley Wagner

Claims Admistrative Assistant at AmeriBen
Intro Book
Administrative professional with 3+ years of experience in claims administration, customer service, and project management.
  • Claim this Profile
Location
Meridian, Idaho, United States, US
Skills
  • Microsoft Office
  • Microsoft Excel
  • Customer Service
  • Powerpoint
  • Policy
  • Show all
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Bio

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Topline AI
Kelley Wagner is a seasoned administrative professional with 3+ years of experience in claims administration, customer service, and project management. She holds an MBA with a marketing concentration and is proficient in Microsoft Office, Excel, and PowerPoint. Prior experience includes roles in collections, customer service, and waitstaff.

Experience

  • AmeriBen
    • Meridian, Idaho, United States
    • Claims Admistrative Assistant
      • Nov 2020 - Present
      • Meridian, Idaho, United States

  • Boise Stage Stop
    • Boise, Idaho, United States
    • Cashier/accounting/payroll
      • Apr 2019 - Aug 2019
      • Boise, Idaho, United States

      Cashier, bookkeeping/ payroll

  • Spoil Em Rotten
    • Owner/Operator
      • Apr 2008 - 2016

  • Citigroup
    • Collections Representative
      • May 2005 - Feb 2007

      * Solved problems, negotiated payments, and routed calls to proper department.* Help deal with customer complaints* Route calls to necessary department * Enforce Privacy Policy* Dealt with Credit Guidelines, Fair Credit Reporting Act dealing with individual states* Communication skills* Worked with others to reach a common goal

  • Direct TV
    • Customer Service/ Customer Installation
      • Jan 2005 - May 2005

      Answered and routed callsAddressed customer needs (start/stop service, move, change package, complaints)Took payments Set up installation appointmentsDealt with installers on customers behaveProblem solvingCommunication and Typing Skills

  • Subway
    • Crew Member
      • May 2001 - Jun 2002

      Greet customers and use good customer serviceTake orders and prepare them accordinglyResolved customer complaints/problemsNightly register countdownrestock foodclean up

  • Valley View Retirement Community
    • Waitstaff
      • Jan 1995 - Jan 1997

      * Worked at wait staff in independent and assisted living areas* Assisted individuals with eating and clean up.* Set up of dining area for next meal* Interact with Residents * Return Residents to rooms (if needed)* Understanding the needs of others

Education

  • 2011 - 2014
    University of Phoenix
    MBA, Business/Project Management/Marketing
  • 2007 - 2010
    Stevens-Henager College Boise
    Bachelors, Health Care Administration
  • 2005 - 2006
    Boise State University
    Certification, Office Basics / Customer Service

Suggested Services

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Industry Focus. “Customer Service”

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