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Bio

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Kaylee Scroggins is a seasoned professional with experience in regulatory compliance, medical compliance, customer service, and administrative support. She has worked in various roles, including Game Manufacturers Association (GAMA) Member Manager, Westgate School of Ministry Coordinator, Office Coordinator, Hotel Supervisor, and Receptionist. Kaylee holds a Bachelor's Degree in Communication and Media Studies from Northwest University and an Associate's degree in Communication, General from Pierce College at Puyallup.

Experience

  • SellerSlice
    • Washington, United States
    • Game Manufacturers Association (GAMA) Member Manager
      • Jul 2023 - Present
      • Washington, United States

      I'm deeply committed to empowering game brands, from indie developers to established mega brands, as they navigate the expansive world of Amazon e-commerce. My role involves a hands-on approach in assisting with the initial steps of Amazon account creation, ensuring a seamless entry into the marketplace. Beyond just getting started, I dive deeper into crafting highly optimized product listings, utilizing strategic keywords and engaging content to make sure each game and accessory stands out amidst the competitive landscape.Understanding the unique dynamics of the gaming industry, I leverage Amazon's Fulfillment by Amazon (FBA) program to streamline logistics and delivery processes. This not only enhances the customer experience through faster shipping but also alleviates the operational burdens on game developers, allowing them to focus more on innovation and less on distribution challenges.Moreover, I advocate for the use of Amazon Brand Registry, a crucial tool for game brands aiming to protect their intellectual property and amplify their marketing efforts. By securing their brand on Amazon, clients can access advanced marketing tools, drive brand awareness, and safeguard their products against counterfeit and infringement, ensuring a trusted presence in the marketplace.My goal is to forge a path for game brands of all sizes to flourish on Amazon, combining strategic e-commerce tactics with a deep understanding of the gaming community's preferences and expectations. Through personalized guidance and dedicated support, I aim to turn the aspirations of indie and mega game brands into tangible success stories in the digital realm.

  • Westgate Chapel
    • Edmonds, Washington, United States
    • Westgate School of Ministry Coordinator
      • Jan 2021 - Mar 2022
      • Edmonds, Washington, United States

  • Voya Financial Advisors
    • Bellevue, Washington, United States
    • Office Coordinator
      • Jan 2020 - Oct 2020
      • Bellevue, Washington, United States

      Managed office calendars and worked directly with the Branch Operations Manager to execute ideas and policies for the firm. Planned and contacted third-party vendors for event coordinating. Created and implemented processes to streamline projects in an efficient manner. Worked with compliance to create marketing strategies and webinars.

    • Hotel Supervisor
      • Jan 2019 - Nov 2019
      • Reno, Nevada

      Supervised front desk and reservation staff. Responded to all social media reviews. Resolved customer complaints. Ran daily accounting reports. Inspected rooms. Trained new hires. Inspected hotel rooms.

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Compliance: Regulatory Correspondence Specialist
      • Sep 2016 - Aug 2017

      Retrieving electronic medical records to stay compliant with outside government audits. Maintaining an organized excel spreadsheet to track requests and submissions. Faxing and mailing records to medical payers. Requesting medical records. Worked with internal and external auditors to correct billing discrepancies.

    • Front Desk Receptionist
      • Oct 2015 - Sep 2016

      Greet and direct corporate office callers by answering telephone calls from doctors or patients; determining nature of business and directing callers to appropriate destination. Badge and visitor management.Implemented new procedures. Maintain schedule for all conference rooms. Act as a facilities information resource by maintaining and updating a telephone list for all employees, arranging parking passes, interacting and reporting information to security, and processing/distribution of employee badges.

    • Administrative Assistant
      • Dec 2014 - Mar 2016

      An employment agencies working in a variety of administrative support roles. Database administration, spreadsheet creation, and policy verifications. Researched and filled out state board of pharmacy applications.

    • Receptionist
      • May 2014 - Nov 2014

      Welcomed clients. Answered multi-line phone systems regarding appointments and general medical questions. Cash handling and billing experience. Checked in both surgery and emergency patients. Worked with faxes and filed charts. Maintained a professional and personable atmosphere during critical situations.

  • Value Pet Clinic
    • Puyallup, WA
    • Receptionist
      • Nov 2012 - Mar 2014
      • Puyallup, WA

      Answered phone calls regarding general pet health questions and scheduled appointments. Obtained my medical clerk license to fill and dispense medications. Cash handling and billing experience. Strengthened client-clinic relationships in a caring and professional manor.

    • Garden Sales Clerk
      • Apr 2012 - Oct 2012
      • Puyallup

      Greeted customers. Recommend and helped gather merchandise. Answered phone calls regarding the store and its products. Described merchandise; explained use, benefits, and care of product to customers.

    • Administrative Assistant
      • May 2011 - Feb 2012
      • Puyallup, WA

      Scanned medical records for paralegals, filed papers, answered phone calls, greeted clients and called on records.

Education

  • 2021 - 2023
    Northwest University
    Bachelor's Degree, Communication and Media Studies
  • 2008 - 2010
    Pierce College at Puyallup
    Associate's degree, Communication, General
  • 2006 - 2010
    White River High School
    High School Diploma, General Studies

Suggested Services

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Industry Focus. “Human Resources”

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