Experience

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  Toppan Merrill

  • Toronto, Ontario, Canada

  • Project Manager

    • Mar 2020 - Present
    • Toronto, Ontario, Canada

    • Responsible for nurturing and developing positive executive level client relationships• Will take the lead or assist multiple clients in the preparation of disclosure documents• Liaison between client and other internal departments (Composition and Graphics, Premedia, Production and Sales) for requested services• Resolves client inquiries by either executing directly or escalating to the appropriate internal teams• Documents all activities and resolutions using an internal workflow tool

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  StickerYou

  • Canada
  • Printing Services
  • 100 - 200 Employee

  • Retail Coordinator

    • Sep 2019 - Mar 2020

    I am responsible for the retail operations of all StickerYou store locations. Reporting directly to the CEO/Founder, my role entails:• Write daily reports to the CEO/Founder on behavioural and operational insights• Creation of operational manuals and documents for staff and software• Assist with the creation of a barcode and SKU system for over 700 products• Ongoing management of retail staff (supervising, scheduling)• Regular coordination with Accounting Department• Regular coordination with Marketing Department • Inventory management (Tracking and ordering products, and working with Production Manager)• Product Design (stickers, patches, temporary tattoos, vinyl graphics)• Merchandising placement (updating of Merchandising Planogram)

  • Lead Retail Associate

    • Jul 2019 - Sep 2019

    I have helped launch North America's first dedicated sticker store in Downtown Toronto (677-679 Queen Street West, Toronto). • Responsible for orientation and training of retail staff• Consult with customers about custom printing, products, and order placement• Control finances by opening, closing, and maintaining balance of the POS system• Assist with product design and determining merchandising placement• Package and restock products

  • Customer Service Representative

    • Aug 2018 - Jul 2019

    • Build relationships with customers by answering inquiries and resolving issues• Use print knowledge to troubleshoot prepress and printing errors• Work with the Art team to correct customer print files• Work with Production and Shipping departments to diagnose and resolve problems

  • Customer Service Intern

    • May 2018 - Aug 2018

    • Communicate with customers using email and live chat to answer questions and resolve problems• Work directly with the Custom Sales Supervisor by following leads through the entire sales process• Assist Art Team by providing ideas and insights• Assist Marketing Team with video projects

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  The Brookfield Institute for Innovation + Entrepreneurship

  • Toronto, Ontario, Canada

  • Freelance Graphic Designer

    • Dec 2018 - Aug 2019
    • Toronto, Ontario, Canada

    • Layout and design professional reports for print and web• Design using Adobe Illustrator and InDesign while following brand guidelines• Use time management skills to quote the length of time for a job

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  Prep101

  • Toronto, Ontario, Canada

  • Marketing Assistant

    • Oct 2017 - Aug 2018
    • Toronto, Ontario, Canada

    • Contact current and prospective customers by sending promotional and notification emails• Edit and input graphics using HTML formatting for emails• Format and design print and web advertisements using Adobe InDesign and Photoshop

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  Rogers Centre

  • Canada
  • Events Services
  • 200 - 300 Employee

  • Retail Sales Associate

    • Mar 2017 - Dec 2017

    • Develop customer relationships by resolving issues, making sales, and answering inquiries• Prioritize and manage time when helping customers in a fast-paced environment• Organize and maintain workspace by setting up kiosk, and ordering restocking merchandise• Use the POS system to process transactions, collect donations and perform closing tasks

  • Facilities Attendant

    • Apr 2016 - Mar 2017

    • Interact with guests by providing information and answering any other questions• Maintain a clean and safe environment for guests• Concisely communicate with staff using transmitting radio to comple tasks, and report incidences

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  Canadian Tire Corporation

  • Toronto, Canada Area

  • Cashier

    • Jan 2017 - Dec 2017
    • Toronto, Canada Area

    • Use POS system to accurately process customer purchases and credit card payments• Communicate with staff to complete tasks such as retrieving products and price checks• Aid customers by answering inquiries about promotions, products, and the store