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Bio

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Katie Thompson is a seasoned administrative professional with experience in customer service, office management, and team leadership. She has a strong background in Microsoft Office and has supervised small teams. Katie has worked in various roles, including planning administrator, office administrator, and retail store manager. With a degree in Criminal Justice and Human Services from Columbia College, Katie has developed strong organizational and communication skills. She is proficient in data entry, project planning, and team management.

Experience

  • C&D Zodiac
    • Marysville, Washington
    • Planning Administrator & Reception Backup
      • Apr 2010 - Jun 2013
      • Marysville, Washington

      Responsible for receiving and processing purchase orders from various customers and inputting orders into an ERP system. Invoiced parts and prepared documentation for shipment and coordinating with program management and shipping to ensure shipments are correct and completed in a timely manner. Supervised a small group of employees.While working in a reception role, duties included: greeting clients in a polite and professional manner, assisting with general information and scheduling, answering a multi-line phone, collecting applications and scheduling interviews.

  • CertaPro Painters of Lynnwood
    • Lynnwood, Washington
    • Office Administrator
      • Apr 2011 - Sep 2012
      • Lynnwood, Washington

      Seasonal work. Duties included: Scheduling estimates for customers, conducting customer satisfaction surveys, monitoring and reporting job progress to supervisor, and served as the first point of contact for all customers calling in to the office.

  • Benetton Group
    • Tulalip, Washington
    • Manager on Duty / Keyholder
      • May 2006 - Feb 2008
      • Tulalip, Washington

      Provided customer service and management for a small retail clothing store. Duties included office maintenance, employee scheduling, customer service, answering multi-line phones, handling bank deposits of $1,000+, data entry, records management.

Education

  • 2010 - 2014
    Columbia College
    Bachelor of Arts (BA), Criminal Justice , Human Services
  • 2007 - 2013
    Everett Community College
    Associate's degree, Business Technology
  • 2004 - 2007
    Lakewood High School

Suggested Services

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Industry Focus. “Human Resources and Staffing”

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