Okay, so Kathy has a senior customer service role, which typically requires strong communication and problem-solving skills. However, I couldn't find any specific information on her experience or industry standards for senior customer service representatives in Lombard, IL. Based on national averages, senior customer service reps can earn around $25-$35 per hour. Since I couldn't determine her exact role or industry, I'm estimating a lower rate of $25 per hour. To be honest, this is a rough estimate, and her actual rate could be higher or lower.