Experience

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  Employment Security Department

  • Lynnwood, WA

  • Employment Connection Specialist

    • Sep 2017 - Present
    • Lynnwood, WA

     Created and maintaining variety reports and tracking logs Received a Great Example Visual Board Award by the Office of Lean Transformation & Quality Improvement for developing a directional visual board Provide staff-assisted customer services, conduct in-person individual in-depth interviews, partial and full registrations, and review job readiness, employment barriers and customer needs; administer skill, interest, and aptitude tests using formal tools; identify employment and/or training goals; develop and monitor service plans; develop recommendations for continuous engagement Provide information about the full range of agency services and programs; direct to appropriate internal or external resources and/or support services Provide career and/or employment guidance and training information; refer customers to job search, training providers and/or resources through agency and/or partner services Outline labor market information and opportunities; assist with development of action/job search plans; refer customers to agency site and/or other external job openings Facilitate employment-related workshops

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  Washington State Department of Social and Health Services

  • Everett, Washington

  • Financial Service Specialist

    • Mar 2016 - Sep 2017
    • Everett, Washington

     Conduct intensive over the phone interviews to determine or re-determine eligibility for financial for Medical, cash and/or food assistance benefits. Obtain, review and evaluate necessary data, documents, and verification for each program for appropriateness, completeness and accuracy. Analyze written and oral information to assist in eligibility determination. Explain program requirements, application procedures and verification needs. Process reported changes in client circumstances, assessing effect of reported changes on continuing eligibility and updating the case as necessary. Establish over/underpayments when errors occur. Take necessary action to ensure that limited English proficiency customers receive properly translated forms and letters and that they receive translation service from certified contracted translators. Operate multiple automated systems to include ACES, ACES 3G, Internet, Support Enforcement Maintenance System (SEMS), Bar Code, DMS, etc. Worked within time frames and deadlines which are dictated by program requirements. Read and interpret the Washington Administrative Code and procedural manuals to assist in the determination of eligibility.

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  Self

  • Marysville, WA

  • Caregiver

    • Jan 2011 - Mar 2016
    • Marysville, WA

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  Lakewood High School

  • North Lakewood, WA

  • JV Girls Soccer Coach

    • Aug 2010 - Nov 2010
    • North Lakewood, WA

     Developed game plans and adjusted them according to various game situations Built and maintained a strong rapport with athletes and assistants before, during and after coaching seasons Taught a range of sport-specific skills in a clear, safe manner Demonstrated a high level of respect for opponents, officials and facilities

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  New Horizon Surgical Services

  • Bullhead City, AZ

  • Medical Assistant

    • Apr 2009 - Jun 2010
    • Bullhead City, AZ

     Prepare patient for examination Recording medical histories and vital signs Scheduled pre-op testing, surgeries and post-op exams  Assisting doctor when needed

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  Horst S. Filtzer M.D

  • Fort Mohave, AZ

  • Front Desk / Billing Specialist

    • Jan 2009 - Apr 2009
    • Fort Mohave, AZ

     Maintaining patient charts Collect payments and billing all office visits and surgeries Coding office visits, procedures and surgeries using CPT and ICD-9 codes Maintained integrity of general ledger, including the chart of accounts Auditing monthly/yearly ledgers Reconcile patient accounts Confirmed insurance benefits and researched denials Writing Doctor reports and letters

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  Nationwide Vision

  • Bullhead City, AZ

  • Manager

    • Aug 2006 - Jan 2009
    • Bullhead City, AZ

     Progressed from optical technician to assistant manager to manager in two in half years Effectively managed and communicated with all office staff Drafted biweekly time sheets for 6 - 7 employees Organized all new hire paperwork Closing out money drawer and making deposits Managed office supplies, contacts and glasses