Experience

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  McLaren Port Huron

  • Director of Philanthropy

    • Nov 2023 - Present

    Providing a dynamic and creative vision for leadership of the McLaren Port Huron Foundation while cultivating and strengthening community relationships.

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  McLaren Health Management Group

  • United States
  • Hospitals and Health Care
  • 100 - 200 Employee

  • Manager of Volunteer Services

    • Jun 2021 - Nov 2023

    Leverage expertise in leadership while supervising Volunteer Coordinators located across eight Hospice branches in Michigan. Oversee and audit the Human Resource and Employee Health files of over 350 volunteers across the state. Collaborate with multiple departments within McLaren Health Care to ensure growth across Hospice as a service line. Manage employees responsible for recruiting volunteers, hosting volunteer orientation sessions, and leading volunteer activities in various locations.• Monitor Hospice Volunteer compliance within NHPCO, NAHC and MHAA standards, as well as Medicare's Hospice Conditions of Participation. • Maintain departmental budgets and cost-savings analysis. • Cultivate growth across all markets and maintain daily operations for the McLaren Homecare and Hospice Foundation. • Implemented over 20 Standardized Work Instructions (SWI) across multiple departments utilizing the LEAN methodology.

  • Coordinator Of Volunteers

    • Dec 2018 - Jun 2021

    Trained, supervised, and retained volunteers for the McLaren Hospice team, while ensuring continuous performance improvements. Analyzed patient and family needs for volunteer assistance and support. Administered the day-to-day operations of the Volunteer Department for two branch locations, with over 30 active volunteers. Presented reports, in-services, and various documentation as needed to depict value and success of volunteer program.• Fostered positive relationships across multiple departments, both clinical and non-clinical, to ensure consistent patient referrals to both the Hospice and Volunteer programs.• Contributed to community activities by promoting Hospice as a positive place to volunteer, while educating community members about the benefits of Hospice Services.• Hosted the inaugural fundraising event, Hops for Hospice, in St. Clair, raising over $10,000 for the McLaren Homecare and Hospice Foundation and having an attendance of over 200.

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  Weekends

  • Port Huron, MI

  • Manager

    • Apr 2018 - Dec 2018
    • Port Huron, MI

    - Supervise the daily operations of the store, including opening and closing procedures. - Provide positive resolutions to challenges and complaints from customers. - Manage and maintain the accuracy of the store’s inventory program with a growing count of over 10,000 items.

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  Blue Water Convention Center

  • Port Huron, Michigan

  • Event Manager

    • Aug 2017 - Mar 2018
    • Port Huron, Michigan

    Devised and deployed several policies and procedures across multiple departments to improve quality of customer service provided to clients at facility. Guaranteed regular communication with clients to ensure achievement of objectives and requirements. Functioned as primary point of contact between clients and all facility departments.• Established facility's food and beverage expansion, while supervising 12 personnel.• Maintained accurate records of pre-event planning, customer requests, service orders, and contractual requirements.

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  The Leukemia & Lymphoma Society

  • Madison Heights, MI

  • Senior Campaign Manager

    • Jul 2014 - Oct 2015
    • Madison Heights, MI

    Formulated and implemented fundraising strategy, including recruiting, budgeting, schedules, training, communications, and program logistics. Supervised seven staff members to verify execution of business goals and meet deadlines.• Drove successful campaigns for multiple walk sites by establishing significant business relationships. • Managed a $650K budget for Southeast Michigan by overseeing three main city event sites and providing assistance for two smaller community-based events.• Recognized nationally for serving as catalyst for “Walk-in-the-Box” fundraising program, empowering communities to fundraise solely through coordinated efforts of community players.

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  Dwellings by Rudy & Hall

  • Plymouth, Michigan

  • Real Estate Agent

    • Jul 2013 - Oct 2015
    • Plymouth, Michigan

    - Maintain personal marketing and foster relationships within the community.- Serve as point-of-contact for clients during the home buying or selling process.- Facilitate legal documentation and paperwork.- Diffuse areas of conflict and concern during the home buying or selling process. - Pursue continuing education opportunities to ensure up-to-date knowledge and expertise in field areas.

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  AmeriCare Medical

  • Troy, MI

  • Communications Specialist

    • Jan 2012 - Jun 2013
    • Troy, MI

    - Created Community awareness programs- Managed seven social media sites, assessing needs and creating customer interest in the healthcare field, ultimately increasing followers by an average of 65%. - Designed and distributed numerous advertisements pieces, including direct mailers, event invitations, general knowledge flyers and informative brochures.- Wrote and distributed press releases- Coordinated and facilitated all events.- Created, published, maintained and managed all corporate websites. Updated frequently to help maintain and boost online traffic.- Provided internal marketing support and research.- Attended trade shows

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  HCR ManorCare

  • West Bloomfield, MI

  • Admissions Coordinator

    • Apr 2011 - Dec 2011
    • West Bloomfield, MI

    - Cultivated and maintained positive relationships with area hospitals- Advanced professional relationships with all internal departments, ensuring a smooth transition and warm welcome for incoming patients. - Facilitated all new patient paperwork.- Verified patient medical history and insurance coverage with proper entities.- Completed IMPACT sales training to enhance professional skills in the aspect of marketing.

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  Walgreens

  • Allendale, MI

  • Beauty Advisor

    • Nov 2007 - Apr 2011
    • Allendale, MI

    - Assured customer satisfaction in all departments.- Easily adapted to ever-changing environments and adjusted skills to best meet the needs of every situation. - Assisted in the photo lab as needed.- Supported pharmacy staff as a fill-in technician as needed.

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  Physician HealthCare Network

  • Port Huron, MI

  • Intern

    • Apr 2010 - Aug 2010
    • Port Huron, MI

    - Assisted quality department and gained knowledge of Patient Centered Medical Home, HEDIS, and Healthy Blue. - Attended Blue Cross Blue Shield quarterly conference. - Became knowledgeable with GE Centricity concerning aspects of medical billing and coding, patient registry, and scheduling. - Began training with GE Centricity’s Electronic Medical Record system