Experience

• 

  FES Ohio

  • Part Coordinator

    • Sep 2021 - Present

• 

  InterCool USA, LLC

  • Columbus, Ohio Area

  • Parts Manager

    • Aug 2013 - Aug 2021
    • Columbus, Ohio Area

    • Generate, develop, and maintain the customer database to be used to identify targeted customers and prospects for selling and marketing parts selling activities• Establish and maintain good relations with customers by providing prompt and courteous service for all customers and potential customers• Meet established sales quotas to new and assigned customers on a monthly, quarterly, and annual basis• Develop/Price and present quotes to existing customers and prospect customers.• Manage quote database and follow up and close as necessary. Pending, Sold, Lost, etc.• Source Parts from multiple vendors, arrange and track shipment, obtain best pricing available and best delivery available. Negotiate pricing and locate best vendors.• Management of inventory, backordered parts, partial shipments, etc.• Communicate with the customers regarding ship dates and arrival of parts orders.• Meet established minimum sales and marketing annual expectations• Be knowledgeable on all parts, pricing and delivery to serve customers in the best way• Be the liaison between the company (service technicians, project managers, salesmen, etc.) and the customers in respect to parts orders and requirements. • Answer and respond to customer inquiries and issues in a timely manner• Attend and actively participate in conferences, trade shows, and training meetings as required by the branch manager• Maintain professionalism, diplomacy, sensitivity, tack, and portray company in a positive manner• Communicate all database information and updates to the finance department and service management on a regular basis

• 

  Fire & Ice Heating, Air Conditioning and Electrical

  • Columbus, Ohio Area

  • Office Manager

    • Jan 2012 - Aug 2013
    • Columbus, Ohio Area

    • Review all paperwork from previous day installations• Update all reports on a daily basis• Order all material for installations and permits• Schedule all follow up calls from the previous day installs• Enter in all manufacture warranties, AEP rebates, and surveys• Answer all incoming phone calls – schedule service calls and sales calls• Assist Comfort Consultants in closing jobs through phone calls and discussing financing assistance• Oversee the warehouse – stocking and managing• Manage and oversee the service department and sales department• Order all office supplies• Set up all paperwork for installs

• 

  Trane

  • Parts Store Manager

    • 2006 - 2011

    • Maintained constant awareness of markets, competitor activities and problems within assigned area; recognizes trends that develop, makes appropriate recommendations to Parts Manager as required• Analyzed and prepared Parts business forecasts, reports; reviewed and audits/approved expense reports• Worked with Parts Manager and Human Resources to establish required skill sets, talents, and capabilities of inside sales personnel• Conducted performance appraisals in concert with the Parts Manager to recommend raises, promotions, training, and corrective action plans• Monitored the effectiveness and efficiency of inside sales personnel in relation to order attainments, customer service and store profitability taking corrective action as required• Maintained customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and staff as needed• Evaluated stock and selects items for weekly orders• Responsible for all aspects of inventory control including replenishment, stocking, cycle counting, physical inventory, receiving, and slow moving obsolete (SMOB)• Implemented product promotions and product promotions developed by Corporate and/or Parts Manager• Conducted market price and product needs analyses• Made recommendation to Parts Manager concerning showroom enhancements• Responsible for monitoring/auditing all product returns and warranty transaction/claim activity• Coordinated, planed, and conducted regular sales meetings with inside/outside sales personnel• Coordinated, planned and conducted Sales Blitz for Columbus, OH• Conducted sales of HVAC parts, equipment, and supplies over the phone and over the counter• Provided technical support to customers• Answered customer calls and identifies parts• Responded to customer's inquiries, questions, or complaints regarding products or services• Possessed knowledge of the Trane product line to be able to demonstrate and discuss with customers

• 

  Airtron Air Conditioning

  • Columbus, Ohio Area

  • Customer Service Coordinator/Representative

    • 1998 - 2006
    • Columbus, Ohio Area

    • Prepared mailing list to our new home customers, concerning their warranty• Responsible for the Accounts Receivables. Contacting, sending statements to Commercial and Residential customers to find out about payment. • Responsible for Commercial Contracts seeing that the customers are schedules for maintenance, including residential customers• Responsible for calculating time cards for my crew• Responsible for assisting customers in making appointments for their HVAC system• Assisted the technicians via cell phone on their schedules for the day• Assisted the manager in everyday paperwork form the technicians; calculate the weekly and year to date on the technicians sales