Experience

• 

  Adobe Systems, Inc.

  • San Jose, CA

  • Senior Business and Technology Researcher / Librarian

    • Feb 2003 - Jun 2017
    • San Jose, CA

    * Manage relationships, contracts, and budgets ($1.9 million) for third-party market research firms and providers of other subscription content services* Provide research support for executive speeches, analyst calls, presentations, and other public-facing events* Perform complex business and technology research to assist decision making, product planning, strategy, and new product development* Synthesize primary and secondary market research highlights for a blog and an internal newsletter* Currently developing a newsletter for executives highlighting our department's market research projects and learnings* Develop and deliver information skills training classes, both online and in person, for work groups, individuals,and broad groups of employees* Create research guides and training handouts for online resources based on client needs and profiles* Coordinate internal marketing efforts (company newsletter, intranet stories and announcements, distribution list emails, etc.) around our research portal and its online resources, in concert with portal technology manager* Contribute to ongoing updates of portal taxonomy

• 

  RHK

  • South San Francisco, CA

  • Information Specialist

    • Aug 2000 - Oct 2001
    • South San Francisco, CA

    * Provided primary and secondary research to support high-level telecommunications industry analysts* Conducted research for chief analyst in preparation for media interviews and client meetings* Designed and implemented weekly internal email newsletter containing excerpts from telecommunications industry news articles and financial analyst reports* Researched and wrote business and news portions of company profiles to be used in analyst reports

• 

  Portera

  • Campbell, CA

  • Editor

    • 1999 - 2000
    • Campbell, CA

    * Created content development plan for corporate website section aimed at information technology consultants* Established writers' guidelines and style guides, developed core group of contributing freelance writers, and edited their work* Created editorial calendar, set up budget database, and coordinated financial and legal aspects of acquiring content

• 

  SynOptics / Bay Networks / Nortel

  • Santa Clara, CA

  • Senior Business Research Analyst

    • Nov 1993 - Sep 1999
    • Santa Clara, CA

    * Provided research services to technical, sales, legal, and marketing employees* Performed research for executives, supporting speeches, analyst calls, and other events* Worked with industry analyst firms on content, report format and delivery method, copyright, and contract issues* Designed, implemented, and managed proactive daily news briefing on data networking and telecommunications industries for distribution throughout company, incorporating news, financial information, and current market research* Monitored competitor financial, corporate, and product news as well as press and analyst coverage of our own company* Analyzed, evaluated, and recommended commercial database vendors for use in alerting services

• 

  San Jose Mercury News

  • San Jose, CA

  • Librarian

    • Feb 1988 - Nov 1993
    • San Jose, CA

    * Provided research on strict deadline for editorial staff, working with individual editors and reporters on in-depth investigative research projects as well as regular news reports* Answered telephone and mail queries from the public

• 

  San Antonio Public Library

  • San Antonio, TX

  • Librarian

    • May 1984 - Jan 1988
    • San Antonio, TX

    Research assistance and reader's advisory