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Bio

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Kala Harrington is a skilled customer service professional with experience in various industries, including retail, education, and healthcare. She has a strong background in Microsoft Office applications and has worked in roles that require time management, inventory management, and event planning. Kala has also demonstrated her ability to work with diverse populations through her experience in American Sign Language. Kala has a strong educational foundation, having graduated with honors from Everest College with an AAS in Business Administration. She has also completed a Standard Washington High Diploma from Battle Ground High.

Experience

    • Associate
      • Oct 2013 - Jan 2014

  • Paroba College
    • Everett, WA
    • Student Services
      • May 2011 - Oct 2012
      • Everett, WA

      Audited, posted and tracked an average of 97 student’s daily attendance hours using GuestVision, Freedom and Excel applications.Prepared, audited, adjusted, posted and filed an average of 97 student’s accumulative hours on a monthly basis. Created, organized and updated student’s Personal, Academic and Financial Aid files. Collected and compiled information/data then built various reports used for auditing agencies.Adequately attained, entered and reviewed large amounts of data.Assisted the Financial Aid Director with tracking & drawing down various loans as well as other varies paper work duties.

    • Universal Customer Service Worker
      • Jan 2006 - Jun 2008

      The Creekside CDBA A Merrill Gardens Community Duties Included;Manned receptionist area performing a multitude of customer service operations. Facilitated and scheduled activities and events on a daily basis for an average of 130 residents. Cooked and served on average two meals per shift for an average of 65 residents.Conducted cleaning operations for nine resident apartments with additional three vacant cleanouts per day. Preformed safety/security inspections as the only safety/security official for nights and weekends.

    • Customer Service Representative
      • Sep 2007 - Mar 2008

      RPM Receivables Performance Management Duties Included;Contacted customers for pre-collections interviews in an attempt to resolve outstanding balances. Filled, filed and completed corresponding paperwork to resolve customer's complaints.Collected payments on overdue accounts, eliminating time consuming transfer to collection accounts.

Education

  • 2009 - 2011
    Everest College
    AAS in Business Administration, Business Administration
  • 2001 - 2005
    Battle Ground High
    Standard Washington High Deploma

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Customer Service”

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