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Bio

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Justin Owen is a seasoned professional with experience in customer service, marketing, business development, and management. He has worked in various roles, including service manager, accessory sales manager, general manager, and freelance features writer. Owen holds an Associate's Degree in Accounting and Business/Management from Tulsa Community College and has completed coursework for an Applied Science degree in graphic design.

Experience

    • Artificial Intelligence Programmer
      • Jul 2023 - Present

      I program chatbots and other Large Language Models (LLMs) to be more helpful and harmless by engaging in and editing AI conversations, developing prompts, and writing content as needed according to the individual project guidelines.

    • Freelance Features Writer
      • Dec 2021 - Present
      • remote

      Feature article writer and product review writer for SlashGear and The Daily Meal. I write well-researched, in-depth stories on a range of topics like car trends, computer gear, and military history -- just to name a few.

  • Self Employed
    • Tulsa, OK
    • Automotive Technician
      • Jan 2010 - Present
      • Tulsa, OK

      I use my expertise in automotive, technology, and small engine repair to run a home business repairing and reselling small engines, electronic devices, power equipment, and other used products. I also diagnose and repair automobiles, motorcycles, and other small engine equipment.

    • Freelance Features Writer
      • Sep 2021 - Dec 2021

  • Ocean Auto Sales
    • Catoosa, OK
    • Service Manager
      • Aug 2018 - Mar 2020
      • Catoosa, OK

      Assess and estimate repairs for all incoming cars for inventory. Allocate resources and parts for jobs to be done on each unit. Delegate work to be done with other shops, and perform all other repairs in house. In addition to running the service department, I also helped to sell and manage the sales floor, using my extensive customer service and sales experience to increase sales volume.

  • Nelson Mazda
    • Tulsa, OK
    • Accessory Sales Manager
      • 2007 - 2008
      • Tulsa, OK

      • Implemented and executed web based strategy for online sales• Started and maintained eBay store for sales of Genuine Mazda Accessories• Phone sales of OEM parts to retail and wholesale customers• Responsible for order fulfillment and shipping of orders received from wholesale parts website• Direct sales to new car customers process added to the buying experience at Nelson Mazda• Added up to $30,000 of revenue to the department through these new initiatives

    • General Manager
      • 2005 - 2007
      • Tulsa, OK

      • Responsible for new vehicle sales, parts, accessories and service department• Created new service procedures to reduce waiting periods for vehicles by 50% or more• Created parts ordering process to eliminate mistakes and long wait times for parts delivery• Obtained new financing agreements for retail customers, doubling sales closings• Organized, promoted and produced 3 major 3 day rallies with as many as 40 riders attending• Set and exceeded sales goals for new vehicles, selling as many as 25 units in one month

  • Tsunami Sushi
    • Tulsa, OK
    • General Manager
      • 2003 - 2005
      • Tulsa, OK

      • Started as line cook and worked as executive chef, sushi chef, bartender, waiter and service manager before taking responsibility for all operations as general manager• Started system of inventory management to track liquor costs and reducing them by 15%• Managed payroll, accounts payable, receivable, and scheduling for up to 25 employees• Created promotions and marketing for live music events every weekend, increasing late night business and adding as much as $2000 in late night sales• Ensured guest satisfaction with direct customer contact as well as complaint resolution

Education

  • 2010 - 2013
    Tulsa Community College
    Associate’s Degree, Accounting and Business/Management
  • 2013 - 2013
    Oklahoma State University
    Marketing
  • 1991 - 1993
    Tulsa Technology Center-Lemley Campus
    Certificate, Auto Service Technology
  • 1989 - 1993
    Union High School
    High School

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Business Services”

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