Experience

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  Sares-Regis Group

  • Newport Beach, CA

  • Business Systems Project Manager - IT

    • Aug 2019 - Present
    • Newport Beach, CA

    • Ensures business requests are correctly defined to provide direction and guidance to project teams.• Elicits business requirements for improvement opportunities, analyzes business requirements, and provides solution options for meeting those requirements through strong analytical and problem-solving skills.• Contributes to best practices for requirements/process design documentation and other IT processes.• Manages multiple projects, and coordinates with business teams to meet project deadlines.• Coordinates with internal teams to develop systems, processes, and procedures.

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  Yardi

  • United States
  • Software Development
  • 700 & Above Employee

  • Project Manager

    • Feb 2018 - Aug 2019

    • Performs the management of project timelines, tasks, and development efforts with both the internal service and customer teams in the integration of Yardi products.• Identifies and effectively communicates project requirements with a diverse group of roles within our customers’ organizations.• Advises and institutes best practices relevant to clients in the application of Yardi products.• Performs system and business process reviews and other services reviews to identify inefficient processes and makes sound recommendations for client productivity gains using Yardi software• Researches, analyzes and resolves software functionality and reporting problems for clients.• Identifies when client issues need to be escalated and determines the appropriate support resources for problem resolution.

  • Technical Account Manager

    • Sep 2015 - Feb 2018

    • Implements the Yardi suite of software products by assisting clients with system implementation, training, and technical support.• Researches, analyzes and resolves software issues.• Supports software product customization based on client requirements.• Performs data mapping and conversions.• Performs system and business process reviews and other service reviews and makes recommendations on best practices.• Works on a regular basis with Yardi internal resource teams to include: training, conversion, sales and development, programming and Cloud.• Creates/modifies custom SQL reports for client database implementation.

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  Lake Forest II MHOA

  • Lake Forest, CA

  • Facility Services Supervisor

    • Apr 2012 - Sep 2015
    • Lake Forest, CA

    • Scheduling, training and managing ten employees.• Enforcing policy and CCR regulations with residents.• Accurately completing incident reports, nightly reports, and logs.• Maintained a safe and orderly environment for employees and residents on the property.• Recruit, interview and hire new employees.

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  KRS - Kwajalein Range Services, LLC

  • Kwajalein Atoll, RMI

  • Space Surveillance Operations Director

    • Oct 2009 - Oct 2010
    • Kwajalein Atoll, RMI

    • Demonstrated initiative in on-the-job training while working on crew and help training others as they progress.• Daily communications with the Army, Air force and Navy space command is required and is handled in a highly professional manner.• Supported high priority Radar operations involving new space launches, near earth and deep space satellite tracks and maintained statistical & analytical data. • Operated multiple Radar sensors using acquisition and track consoles for data collection.• Operated UNIX and Linux PC computer systems and a dedicated communications Message Processing system.• Supported documentation of Operational Procedures updating for the Space Surveillance mission.

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  US Navy

  • Yokosuka, Japan - San Diego/ Lemoore, CA

  • Air Traffic Control Specialist

    • Aug 2001 - May 2008
    • Yokosuka, Japan - San Diego/ Lemoore, CA

    • Provided radar approach, control tower, and flight planning services for 18 fleet F/A18 squadrons.• Received primary knowledge, training, and practical experience with aircraft handling and vectoring.• Ensured safe and efficient flight of all aircraft within airspace corresponding with ATC position.• Responsible for providing fixed wing and rotary aircraft amphibious air traffic control services.• Provided services of 6,500 flight operations and 2,000 mishap free flight hours during Operation Iraqi Freedom and Operation Enduring Freedom.