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Juliana Franks is a seasoned implementation project manager with 4+ years of experience in managing multiple concurrent projects with varied complexities. She has a strong background in research, customer service, and nonprofit management, complemented by her experience as a ballet instructor and dance teacher. Juliana holds a B.A. degree in Dance Pedagogy and Psychology from Mercyhurst University.

Experience

  • Sedgwick
    • Dublin, Ohio
    • Implementation Project Manager
      • Sep 2019 - Present
      • Dublin, Ohio

      Sedgwick acquired York in September 2019.• Utilize ticketing system to initiate and disperse project tasks and assignments.• Utilize the SharePoint portal to track and maintain current statuses on all assigned projects.• Plan and lead new client implementations, reverse implementations, and expanded services.• Assess and customize strategies for each project based on the requirements.• Identify and engage key team members for each project.• Develop and maintain comprehensive implementation and reverse implementation plans.• Track all projects and adhere to timelines.• Create, obtain, and distribute applicable project artifacts; including agendas, summaries, and other related materials.• Synchronize incoming and outgoing data transformations, internally and externally.• Identify and escalate challenges, potential risks, and priority issues.• Manage multiple concurrent projects with varied complexities.• Adhere to established project management standards for audit compliance.• Successful transition of projects to Account Executives.• Compliance with company Policies & Procedures.

  • In Step Dance Center
    • Marysville, Ohio
    • Ballet Instructor
      • Sep 2013 - Present
      • Marysville, Ohio

      Instructing ballet technique classes for the competition team (ages 7-18) as well as pre-competitive and recreational classes (ages 3-6).

    • United States
    • Insurance
    • 700 & Above Employee
    • Specialist Client TPA Implementation
      • Sep 2018 - Sep 2019

      York acquired by Sedgwick, September 2019.• Utilize ticketing system to initiate and disperse project tasks and assignments.• Utilize the SharePoint portal to track and maintain current statuses on all assigned projects.• Plan and lead new client implementations, reverse implementations, and expanded services.• Assess and customize strategies for each project based on the requirements.• Identify and engage key team members for each project.• Develop and maintain comprehensive implementation and reverse implementation plans.• Track all projects and adhere to timelines.• Create, obtain, and distribute applicable project artifacts; including agendas, summaries, and other related materials.• Synchronize incoming and outgoing data transformations, internally and externally.• Identify and escalate challenges, potential risks, and priority issues.• Manage multiple concurrent projects with varied complexities.• Adhere to established project management standards for audit compliance.• Successful transition of projects to Account Executives.• Compliance with company Policies & Procedures.

    • Client Configuration Coordinator
      • Dec 2015 - Sep 2018

      Hired as a temp in December of 2015. Became a full time employee with York in March of 2016.• Utilize ticket system to complete assigned requests and inquiries.• Update and maintain systems according to client standards and claim needs.• Maintain Policy/Coverage renewals, endorsements, and cancellations.• Prepare and execute upload templates.• Determine coverage for pending claims.• Work with team members to complete projects.• Test system updates and processes being implemented.• Work with Client Implementation to set up new clients and hierarchies in the system.• Create relationships with Account Managers and other departments.• Compliance with company Policies & Procedures.

  • Primrose Schools
    • Dublin, Ohio
    • Pre-School Teacher
      • Oct 2012 - Sep 2015
      • Dublin, Ohio

      • Responsible for the care and teaching of young preschoolers.• Delegate tasks to co-teacher and support staff.• Keeps daily, detailed records of each child’s activities, behavior, and development.• Exceptional multitasking and prioritizing.• Develop effective relationships with parents and families.• Consistent, documented compliance with state licensing and mandatory corporate practices.

    • Intern
      • Dec 2011 - Apr 2012

      I had the opportunity to work with both dancers and non-dancers in a school setting, teaching them ballet, modern, and jazz. I also experienced working with their arts boosters association as well as helping with their annual showcase.

Education

  • Mercyhurst University
    B.A. Degree, Dance Pedagogy and Psychology

Suggested Services

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Industry Focus. “Nonprofit Organization Management”

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