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Joshua Vandusen is a seasoned retail professional with extensive experience in sales, customer service, inventory management, and training. He has held various roles in retail, including Security Manager, Automotive Service Writer, and Branch Manager. Joshua has also worked in customer-facing positions, such as Customer Service Representative and Delivery Driver/Customer Service Specialist. Joshua has a strong educational foundation, having completed a Diploma in Drama from Arlington High School and management training provided by Performance Air Conditioning Fundamentals.

Experience

    • Security/Transportation Manager

    • Security Manager
      • Jan 2023 - Present
      • United States

  • Quil Ceda Counseling Company
    • Tulalip, Washington, United States
    • Security Officer
      • Feb 2023 - Feb 2023
      • Tulalip, Washington, United States

    • Unemployed
      • Sep 2022 - Sep 2022

  • Kia America
    • United States
    • Automotive Service Writer
      • Jul 2022 - Sep 2022
      • United States

    • Head Of Security
      • Oct 2015 - Jun 2022
      • Kirkland WA

      Security Manager for 4 marijuana retail stores Higher Leaf in Kirkland and Bellevue also Green-Theory stores in Factoria and Bel-red.

  • Wipro
    • Redmond Wa
    • Test Engineer
      • Mar 2015 - Oct 2015
      • Redmond Wa

      Log triage

    • Service Writer
      • Jun 2013 - Mar 2015
      • Everett Wa

    • Branch Manager
      • Apr 2008 - Oct 2012

      I managed the operations of the Everett and Bellingham offices. This job entailed all operations of running and maintaining 2 stores in Washington. I oversaw all daily activities of the warehouse including: annual performance reviews, hiring and releasing of staff, daily bank deposits and reconciliations, inventory management and control, training new staff on company policies, software and customer service, discipline and bonuses. As Branch Manager it was my responsibility to Explain to customer’s policies and procedures of warranties and service making judgment calls that both satisfied the needs of the customer and goals of the company. I also maintained detailed reports for monthly sales, COD’s, Credit hold reports and other accounting assisted duties. Assisted accounting department with collections from derelict customer’s as well as warranty disputes. I attended company lead management meetings and workshops supporting off hour requirements and then relayed and trained my employee’s on what was learned at the workshops.

    • Customer Service Rep
      • May 2005 - Mar 2008

      My primary responsibilities included: answering a multi-line phone system, looking up parts in paper and online catalog’s to best assist a customer’s needs, Problem solving cooling system issues over the phone, invoicing customer’s orders and collecting proper payments. I also assisted the manager with assorted daily reports for example: COD reports, On Hold reports, Daily Deposits etc. I accepted and processed warranties. I also assisted in the training of new employee’s. After 2 years I was promoted to interim manager which required traveling to other company locations and managing the site while establishing a trained crew to transition daily operations to before I would move to another site and start over. My efforts were recognized with a promotion and an increase in wage. I have always been a dedicated punctual employee and only left to seek better opportunities.

    • Delivery driver/Customer Service Specialist
      • Apr 2004 - May 2005

      I Delivered parts to customer’s shops in a timely and efficient manner. It was my responsibility to Inspect parts for damage before leaving the warehouse. I accepted returns from customers and inspected returns for damage or installation issues. This was an entry level position and I found myself needing more challenge. I left seeking career growth

Education

  • 1989 - 1992
    Arlington High School
    Diploma

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Retail”

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