Experience

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  D&A GLASS COMPANY, INC.

  • Boise, Idaho, United States

  • Manufacturing Manager

    • Dec 2020 - Oct 2022
    • Boise, Idaho, United States

    ● Manage the logistics, personnel, and manufacturing for a 12+ buildings per month. ● Took preemptive action to avoid any potential bottle-necks that could prevent us from meeting our service level agreement to our customers.● Develop or improve processes and procedures to continuously increase efficiency and produce a better product.• Worked with the manufacturer of our machine equipment to complete steps of calibration with no cost to us, to perform tasks previously performed by hand. Increasing fabrication by 15% for a project. • Developed a formulated excel spreadsheet to manage the allocation of companywide stock of caulking. Previously caulking would be ordered in full for each job, leading to upwards of 10% of products ordered to expire before use due to shifting start times of projects. The spreadsheet allowed for tracking of product for each job while all jobs pulled from the same lot of material, allowing the older product to be used first, regardless of the job it was originally ordered for. ● Coordinated the logistics of material pickups and completed product deliveries to jobs sites.● Managed the delivery vehicle fleet which included maintenance, inspections, and assignments.● Communicated project schedules in the shop with Project Managers and shop crew.● Maintained inventory of products kept on hand, whether it be tools, fasteners or raw materials.● Provide an environment the staff enjoys working in while holding them accountable to completing tasks appropriately.

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  Architectural Glass & Aluminum

  • Livermore

  • Manufacturing Coordinator

    • Nov 2013 - Dec 2020
    • Livermore

    • Record all project releases, prepare them for machine programming.• Develop production plan from project elevations.• Microsoft Excel spreadsheets of units and or parts are created from the elevation and unit tags.• Quality control check of parts per unit and parts to job performed.• Schedule meetings to discuss discrepancies and concerns involving job releases with project managers and or the engineering group.• Daily reporting of production provided through the shared network to project managers, for all jobs in the shop.• Record keeping of daily sealant usage.• Packing and bunking instructions created for each project.• Continuously develop techniques to increase efficiency.• Produce or provide assistance with creation of companywide used Microsoft Excel spreadsheets.

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  Alere, Inc.

  • Livermore

  • Customer Advocacy Specialist

    • Apr 2011 - Nov 2013
    • Livermore

    Customer Advocacy Specialist 9/2012 – 11/2013● Responds to incoming facility inquiries via telephone, written, and electronic requests in a prompt and courteous manner● Assist with “troubled” and/or high profile accounts and act as a corporate liason.● Maintaining an updated IDTF Migration program● Work with all AHM Departments to develop best practice models for future clinic programs● Review complaints made by top facilities regarding our level of service● Review the daily complaint log, looking for issue trends in an attempt to be proactive in problem solving● Log and track all facilities monitored including the status of their issues ● Understands and adheres to business processes and procedures● Assists with implementation of work flow productivity improvements● Maintains a culture of accountability in area of responsibility● Assists with any special projects as directed by managerOrder Entry Representative 4/2011 – 9/2012● Run a variety of reports efficiently using company software to extract data to excel spreadsheets and transform the data into multiple formats and layouts allowing for specifications by departments.● Utilize Microsoft Excel and Microsoft Access including self-created macros to optimize quick delivery.● Provide Customer Care duties to include placing orders for patients by pulling data from multiple sources and reports in a high call volume environment.● Provide patients with information on pending orders and direct all calls to appropriate departments for fastest resolution. Heavy data entry completed while processing transactions.● Perform quality assessments on order flow to the Order Entry Department and quickly acting to resolve delays.

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  United Spiral Pipe

  • Machine Operator

    • Jun 2010 - Dec 2010

    ● Perform Machine Operations to include an offline welding stations used to perform helix weld throughout the length of a pipe.● Record keeping duties included documenting all parameters used during the welding procedure for each pipe.● Maintenance duties included replacing and refilling all materials required to run the offline welding station.● Configured the machines accordingly per product to include multiple metric scales and metric conversions.● Fabricate parts to improve welding processes and work alongside engineers to configure the machines to streamline processing.● Inspect parts for damages and repair imperfections using grinders.

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  American home mortgage

  • Loan Officer Assistant/Administrative Assistant/IT support

    • Jan 2007 - Jul 2007

    ▪ Customer Care Responsibilities included directing all calls to the appropriate party for fastest resolution and pre-screening calls.▪ Assisted loan officers from initial contact throughout the completion of the loan process to include submitting and following up on loan files. Also worked closely with Loan Processors, Customers, Appraisers, and Underwriters to complete forms and files quickly and efficiently.▪ Performed multiple IT duties to include assisting HR by boarding hew employees with new systems equipment. Configured, installed, and maintained software on equipment. Provided basic network, printing, help desk support and training to all office employees.▪ Responsible for office Supplies to include keeping, ordering, and maintaining inventory of all office supplies▪ Acted as the Event Organizer to plan all meetings, organize business trips including travel and accommodations, and coordinate conference calls.

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  JPMorgan Chase

  • Administrative Assistant/ Personal Assistant

    • Nov 2004 - Jan 2007

    ▪ Performed all Accounts Payable duties to include tracking, reporting, and paying vendor invoices. Reported and tracked all corporate credit card transactions.▪ Customer Care Duties included front desk operations to include customer greeting, directing office traffic.▪ Assisted loan officer with all functions from application point to approval and funding of the loan.▪ Performed multiple IT duties including appropriation of laptops and desktops for new employees, configuring them for network usage, installing and maintaining software, providing desktop support, and performing initial training to new hires.