Experience

• 

  STAR Madagascar

  • Antananarivo, Madagascar

  • Directeur des systèmes d'information / Chief Information Officer

    • Aug 2022 - Present
    • Antananarivo, Madagascar

• 

  Evaco Group

  • Mauritius
  • Real Estate
  • 100 - 200 Employee

  • Group Head of ICT & Digital

    • Mar 2022 - Jul 2022

  • Head Of Information Technology Department

    • Apr 2021 - Feb 2022

  • ICT Manager

    • Jan 2020 - Apr 2021

• 

  Thomas Cook (Mauritius) Operations Co Ltd

  • Head Office, Port Louis

  • Senior IT Manager/Data Protection Officer

    • Jan 2015 - Jan 2020
    • Head Office, Port Louis

    • Develop an Strategic Plan for IT Department w.r.t. Digital transformation & Innovation inline with business objectives.• Direct hardware & software configuration, installation, troubleshooting, and support activities.• Lead and manage the Service Desk & IT Operations teams. • Oversee and coordinate technology direction and strategy, process and quality improvement.• Manage IT corporate standards compliance, asset management, project planning and management, budgeting & forecasting• Direct IT teams in designing, building, implementing, managing, supporting & enhancing key technologies. • Responsibilities include: application lifecycle development, data warehousing, business intelligence, customer support, and client relations. • Administration of network infrastructure, business systems, cabling and circuits, & telecommunications platforms.• Establish and manage relationships with technology vendors and service providers.• Respond to Internal & External Audit queries, and provide corrective measures within timeframes.• Internal Graphic & Web Designer for corporate branding & adverts.• Act as point of contact with data subjects, supervisory authorities and internal teams.• Identify and evaluate the company’s data processing activities• Provide advice and instructions on how to conduct Data Protection Impact Assessments (DPIAs)• Monitor data management procedures and compliance within the company and maintain records of processing operations• Participate in meetings with managers to ensure privacy by design at all levels• Ensure we address all queries from data subjects within legal timeframes (e.g. delete their information from our databases)• Liaise with other organisations that process data on our behalf• Write and update detailed guides on data protection policies• Perform audits and determine whether we need to alter our procedures to comply with regulations• Arrange for training on GDPR compliance for employees

• 

  Multicontact Ltd

  • Curepipe

  • IT Consultant

    • Feb 2014 - Dec 2014
    • Curepipe

    • Supervising the installation and maintenance of required computer hardware, software and networking facilities• Ensuring planned and organized operations of electronic data processing (EDP) and information systems in the division• Develop new polices and ensure effective implementation of developed policies and prevalent procedures• Managing internal e-branding and web designing projects like the intranet site of the company and develop side application to facilitate the generations of stats for Production.• Managing the CRM both front end and back end of HERMES NET 4.2 together with Avaya CTI.• Manage SVI for group companies.• Supervising the tasks of systems network architecture and logical design• Acting as a technical liaison and introduce a particular software technology to potential users.• Conducting training sessions for team members and explain them the potential uses of particular software, system or any other technology• Handling troubleshooting tasks for all switches, routers and redundant connectivity problems

• 

  Netera Ltd

  • Ebene

  • Technical Manager

    • Feb 2013 - Feb 2014
    • Ebene

    • Directed hardware and software configuration, installation, troubleshooting, and support activities.• Administration of network infrastructure, business systems, cabling and circuits, and telecommunications platforms.• Resolved a history of problematic network failure by troubleshooting LAN/WAN connections• Stabilized, expanded and protected client network and PC environment. Built new file servers, file/print sharing and domain control performance.• Established and managed relationships with technology vendors and service providers.• Provide leadership and coordination in the strategic and tactical planning, design, implementation and support of department services across multiple locations.• Responsible for project analysis including determining scope of request, interpreting user requirements. Served as liaison between the business and IT.• Led corporate redesign and IT construction projects including network infrastructure, equipment upgrades (Cisco, HP, Dell etc.), security, and software integration projects for Netera Clients.• Responsible for assembling project teams, developing processes and documentation, understanding customer requirements, preparing technology budgets, facilitating meetings, and providing status to the clients.• Responsible for project work-plan development, establishing communication and risk management plans, issue resolution, workflow process redesign, metric development and measurement, and return on investment analysis• Oversaw the design of new organization-wide IT/IS systems and defined the IT/IS architecture. • Administered Microsoft Windows servers and workstations. • Performed server and security audits, system backup procedures, and recovery processes to support business continuity strategies. • Created and maintained technical documentation regarding network configuration, network mapping, and service records including IT Service Catalog, Service Level Agreements, and Operational Level Agreements.

• 

  Thomas Cook (Mauritius) Operations Co Ltd

  • Port Louis

  • Network Engineer/Graphic & Web Designer

    • Mar 2008 - May 2011
    • Port Louis

    Held multifaceted responsibilities to configure install and administer network infrastructure and established new IT Policies which defined acceptable use of IT Assets within the company. Fulfilled administrative responsibilities including the addition and changes to user desktop, and email accounts. Configured and monitored status of printers. Actively provided desktop, configuration and phone support for software and hardware. Carried out full installation of Cisco routers and cabling for routers, switches, hubs and new workspaces and also for SHDSL line over 20 locations and assist in connection of and IPFR for swift system at Thomas Cook.Spearheaded completion of two major migrations to bring systems up to date including Windows Server 2008 and MS Exchange Systems.Planned and implemented an enterprise wide Fax solution which included installation of software and fax card on main server.Effectively consolidated workgroup Windows server 2003 network into single and homogenous domain.

• 

  CapitalTouch Ltd

  • Quatre Bornes

  • Network Admin/Graphic & Web Designer

    • Sep 2007 - May 2008
    • Quatre Bornes

    1. Troubleshoot network clients 2. Maintaining Local server and web server 3. Active Directory and Group Policy under Windows Server 2003 Refreshment 4. Search for photos and articles to be entered on the website (www.capitaltouch.com). 5. Input information via CMS for the website 6. In charge of two main article: “Web Machine” and “Capital Infos” 7. Create flash animation, adverts to be put on the website. 8. Develop website in html for European clients mainly French Market. 9. Create Artwork for Reunion Island Prospects(Brochures, Flyers, Tshirt, etc)

• 

  Beegoo Group of Companies

  • Belle Rose

  • IT Administrator/Comm. Advisor

    • Jan 2007 - Sep 2007
    • Belle Rose

    1. In charge of communication for all the outlets of the group, namely: Happy Valley Restaurant, Buddha Club, Opium(Lounge Bar Restaurant), Castle & Brown Ltd (Importer Of brand Levi in Mauritius, Romano Export Ltd.) 2. Composing letter both in French and in English for the Managements of each members of the group. 3. Designing brochures, invitation card, voucher and advert for some of outlets.(Crea available) 4. Creation of advert for radio and written press for some outlets.(Crea available) 5. Creation of events and follow up of these events for the different member of the group. Find sponsor for the different events 6. Organizing press conference, contacting the different actors of the Mauritian Press. 7. In charge of all secretarial and administrative tasks such as filing, accounting, correspondences… 8. Troubleshooting of POS, IT Equipments, Printers and Servers 9. Implementation of Exchange server 10. Implementation of Antivirus and Firewall 11. Design of IT Policy and Procedures

• 

  Tradeconsulter BPO Training LTD

  • Port Louis

  • IT Administrator & Administrative Assistant

    • Jan 2006 - Nov 2006
    • Port Louis

    1. I was in charge of a campaign and of the discipline on the floor. 2. I was also acting as a bridge between the call center agents and the management. 3. I was also in charge of sending the weekly reports to the director at the end of the week. 4. I was in charge of the recording of lateness and absences. 5. Implementation of Active Directory with Windows Server 2003 6. I was the Network Administrator under Windows Server 2003 and Controlling the Exchange server 7. Troubleshooting of IT equipments and network clients. 8. I was responsible of the company when the director is abroad. 9. I was doing the wages at the end of each month. 10. Composing letters and reports for investors and abroad members of the group.

• 

  Activeline LTD (Harel Mallac Corporate)

  • Team Leader

    • Feb 2005 - Dec 2005

    1. I was in charge of a campaign and of the discipline on the floor. 2. I was also acting as Quality controller on calls, reporting the faults of the agents. 3. I was also in charge of the extraction of the database on every campaign and also the formatting of these databases. 4. I was also acting as a bridge between the call center agents and the management. 5. I was also in charge of sending the daily reports to clients at the end of the day (Extracted from Access to Excel or Word for Mail merge). 6. I was in charge of the recording of lateness and absences for the HR. 7. I was in charge of the training of the new call center agent on different campaign

  • Call Center Agent

    • Jan 2005 - Feb 2005

• 

  Infinity BPO

  • Cyber Tower 1, Ebene

  • Call Center Agent

    • Nov 2004 - Jan 2005
    • Cyber Tower 1, Ebene

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  Toolink CRM Ltd

  • Quatre Bornes

  • Chat SMS Animator and Website Moderator

    • Jul 2004 - Nov 2004
    • Quatre Bornes