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Jonathan De La Cerda is a seasoned professional with expertise in customer service, management, and leadership. With a Master of Business Administration from Western Governors University and a Bachelor of Arts from Brigham Young University - Idaho, he has honed his skills in research, public speaking, and project management. His experience spans over 20 years, including roles as a Sales Representative, Credit Consultant, Supervisor/Assistant Manager, and Branch Manager at Idaho Central Credit Union.

Credentials

  • Cyber Security
    State Department
    Sep, 2015
    - Apr, 2026
  • Handling of Classified Information Training/Certification
    State Department
    Sep, 2015
    - Apr, 2026
  • Security Clearance
    State Department
    Sep, 2015
    - Apr, 2026
  • Credit Consultant
    Progrexion
    Jun, 2014
    - Apr, 2026

Experience

    • Branch Manager
      • Dec 2016 - Present

  • U.S. Department of State
    • Washington D.C. Metro Area
    • Intern
      • Aug 2015 - Nov 2015
      • Washington D.C. Metro Area

      •Executed 2 cost/benefit analyses scrutinizing physical threats & mitigation expenses/outcomes for overseas facilities based on threat level and physical structure of compounds•Piloted federal security protocol education program teaching approximately 15-20 new hires weekly•Flexibility to work where needed; Cross trained in Public Relations and Analysis•Networked daily by working with civil and foreign servants to increase understanding of domestic and foreign knowledge base

  • Interact Power, Inc.
    • Anaheim, California
    • Sales Representative
      • Jul 2007 - Aug 2015
      • Anaheim, California

      •Completed biweekly payroll as well as updating inventory and purchasing log each week •Forecasted inventory for up to 8 continuous and upcoming projects reporting needs to purchaser•Addressed and resolved customer questions and concerns regarding production timelines, shipment details and contract alterations daily•Provided excellent customer service to customers over the phone and in person receiving management commendations on 3 occasionsThis company builds Power Distribution Units of an extensive variety that are tailored to projects and needs of their clientele. I have been able to return to the company during summer breaks, holidays, and in between semesters throughout the years, which has benefited me greatly with experiences in the areas listed above.

  • Progrexion
    • Rexburg, ID
    • Credit Consultant
      • May 2014 - Sep 2014
      • Rexburg, ID

      •Partnered with 30 individuals of diverse populations finding paths to home-ownership & building credit •Maintained records on initial and returning clients ensuring proper documentation was kept each day•Problem-solved concerns with clientele unable to achieve home-ownership including creating options for securing financial stability through financial planning and/or community resources

  • Cynthia's Hallmark
    • Riverside, California
    • Supervisor/Assistant Manager
      • Jul 2013 - Jan 2014
      • Riverside, California

      •Handled the opening and closing of the store, including assigning tasks and objectives to complete corporate goals •Resolved all discrepancies with the financial records, data collecting, and bookkeeping. •Controlled the holiday rush including: Black Friday and the Holiday season, while appropriately settling customer and employee conflict.When hired, this store was recently sold to a competing Hallmark Branch. The owners were reorganizing and training at this point, but proper management was yet assigned. I was brought on to run the company with two other current supervisors until a Manager was selected. These duties and responsibilities carried over for 6 months until I returned to school.

Education

  • 2022 - 2023
    Western Governors University
    Master of Business Administration - MBA, Business Administration and Management, General
  • 2011 - 2016
    Brigham Young University - Idaho
    Bachelor of Arts (B.A.), International/Global Studies
  • 2011 - 2016
    Brigham Young University - Idaho
    Minor, Economics

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Financial Services”

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