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Jolene Williams, Mmc, is a seasoned leader with extensive experience in policy, budgeting, and customer service, particularly in the gaming industry. She has held various roles, including Tribal Council member, Floor Supervisor, and Table Games Shift Manager, and has also worked as an Elders Program Assistant and Alternate Council/Deputy Secretary. Williams holds a Master's degree from Harvard Business School Executive Education and has completed various courses and certifications.

Experience

    • United States
    • Government Administration
    • 1 - 100 Employee
    • Snoqualmie Tribal Council
      • Aug 2020 - Present

    • Tribal Council
      • May 2019 - Aug 2020

      Elected Official

    • Snoqualmie Tribal Council
      • May 2016 - Aug 2020

    • Tribal Council Secretary
      • May 2018 - May 2019

    • Chairwoman
      • Jan 2018 - May 2018

    • Floor Supervisor
      • Dec 2012 - May 2016

    • Opportunist
      • Jul 2012 - Dec 2012
      • Tulalip, WA

      Job Search within Tribal Governments or Gaming facilities through online accessUpdate Resume and create profiles to create better networking for job fullfillment

    • Elders Program Assistant
      • Jan 2012 - Jun 2012

      Coordinated an Elder Retreat for tribal members in the guest amount of 100+Delivered Hot meals to elders, transported elders to Dr. Appt'sAssist Elders with Social Security and/or Disability ClaimsCollect information for the monthly Elders newsletterKept client files confidential

    • Alternate Council/Deputy Secretary
      • May 2010 - May 2012

      Voted in by the Snoqualmie Tribe's General MembershipAppointed as the Deputy Secretary to assist in the absence of Tribal SecretaryAppointed to the Emergency Assistance Committee to assist tribal members with emergency funding under the budget of the councilReview and/or amend policy and proceduresKeep clean records in the absence of the SecretaryWork as a leader of the tribe by attending functions that the tribe supportsIngite programs and/or businesses that would bring revenue into the TribeAppointed to the Land Acquisition Committee to help in evaluate land purchases for the need and goals of the Snoqualmie Tribe's membership

    • Lead Cashier
      • Jul 2011 - Jan 2012
      • Snoqualmie, WA

      Assigned cashiers to registers on a daily basisVerified opening and closing registers for over/short on balancesEnforced policy and proceduresMonitored break schedulesIssued disciplinary action if neededTracked the absenteeism for team members through logging the call in or tardies

    • Front Desk Agent
      • Nov 2009 - May 2010
      • Tulalip, WA

      Assigned guests upon arrival to their rooms for check inHandled cash, credit cards, verified opening and closing of bank of $1000Delivered amenities to guest room upon requestWorked with Player Development Department on reserving complimentary rooms for high clientele guestsStood for long periods of time

  • Snoqulamie Casino
    • Snoqualmie WA
    • Table Games Shift Manager
      • Apr 2008 - Feb 2009
      • Snoqualmie WA

      Support the opening of the facility for grand opening on 11/6/2008Created eligibility requirements for hiringSat on a committee to hire the opening team members for Snoqualmie CasinoHired up to 100+ potential dealers/floor supervisors/pit managersTrained a class for 50+ dealers as a refresher course to know the knew policy for Snocasinocreated policy and procedures for Internal Control approval for Indian Gaming agencySupported and guided potential employees with completion of gaming licenses for tribe and the WA StateOrdered all gaming supplies for administration of Table Games and the frontline gaming tablesTracked and kept inventory of vendors for supplies orderedIssued gaming assignments for the dealers as they arrived for their shifts days/swing/graveIssued performance evaluations and created a work plan for improvement of those needing extra assistance or more experience

    • Table Games Shift Manager
      • Jun 1994 - Mar 2008
      • Tulalip, WA

      Dealer 1994-1998, knowledge of Craps, Black Jack, Roulette, Three Card Poker, Fortune Pai Gow Poker, Spanish 21, Let it Ride, BaccaratFloor Supervisor 1998-2004Worked in assigned area and monitored up to 6 dealers, regulated policy and proceduretracked player cash/chip activity on the gaming station of playcommunicated with the Pit manager of suspicious activity or high amounts of cash playConducted performance evaluations on dealers assigned to assist managers meet evaluation deadlinesMonitored break schedule for consistency throughout the work scheduleAttended mandatory Title 31 classes for certification,Attended mandatory supervisory meetings as assigned

Education

  • 2023 - 2023
    Harvard Business School Executive Education
  • 2014 - 2016
    Bellevue University
    Masters, Managerial Communications
  • 2009 - 2011
    Bellevue University Online
    Business, Business
  • 1996 - 1999
    Everett Community College
    Associate of Technical Arts, Business Technology
  • 1996 - 1999
    Everett Community College
    Certificate, Administrative Support

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Gaming Industry”

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