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John Mcdowell profile image

John Mcdowell

Customer Service Representative at Dialog Direct
Intro Book
Seasoned customer service professional with 25+ years of experience in call centers and team leadership.
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Location
North Richland Hills, Texas, United States, US
Skills
  • Customer Service
  • Call Center
  • Networking
  • Outlook
  • Microsoft Excel
  • Show all
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Bio

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Topline AI
John Mcdowell is a seasoned customer service professional with 25+ years of experience in call centers, team leadership, and office administration. He has worked with various companies, including Ecolab, Comdata, and Dialog Direct, providing excellent customer service, resolving issues, and leading teams. He is proficient in Microsoft Office, including Excel, Outlook, and Internet Explorer, and has experience with photocopiers and other office equipment.

Experience

  • Dialog Direct
    • Dallas/Fort Worth Area
    • Customer Service Representative
      • Oct 2013 - Present
      • Dallas/Fort Worth Area

  • Global Human Management
    • Bedford, Tx
    • Data Clerk
      • Oct 2012 - Present
      • Bedford, Tx

      Work with internent, protools, Audio

  • Daystar Television Network
    • Data Services
      • Sep 2011 - Sep 2012

      Data entry, check processing

  • Ecolab
    • Customer Care Representative
      • Aug 2003 - Nov 2009

      Took Inbound calls from Customers (mostly restaurant, hospital and school kitchens and contract kitchens) for Daydot products, Assisted in resolving customer problems when possible

  • Ecolab 2003 - 2009
    • Customer Care Representative
      • Aug 2003 - Nov 2009

      · Answered questions and took orders from customers.· Keyed in orders.· Printed Reports and contacted customer to expedite their orders.· Up sold product of the month.Thermal Printer Operator· Utilized label view program and thermal printers to print custom text.· Identified and documented keying shortcuts that enabled operators to complete tasks more efficiently.· Maintained communication between Thermal Printer Operations and Customer Care ensuring accurate order input.· Trained and coached new employees in production.Boxer / Shrink Wrapper· Boxed and shrink-wrapped stock rolls of labels in dispenser boxes.· Started; · Boxed and shrink-wrapped stock rolls of labels in dispenser boxes. Hired by Ecolab.Miscellaneous Warehouse and Office AssignmentsVarious contract assignments.

  • Comdata
    • United States
    • Financial Services
    • 700 & Above Employee
    • Fax Room Attendant
      • Jun 1995 - Sep 2001

      · Faxed permits to states and trucking companies.· Maintained logs for certain states.

    • Retrans Agent
      • Jan 1996 - Jan 2001

      · Matched and entered trucking permits.· Faxed application and permits.· Logged information from states as required.

  • ARC
    • Passenger Assistant
      • Sep 1993 - Oct 1995

      pushed wheelchairs

  • Mid-Cities News
    • Newscarrier
      • Nov 1979 - May 1995

      delivered newspapers

Education

  • 1980 - 1983
    L.D. Bell High School
    High School Diploma, none

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Customer Service and Support”

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