Experience

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  Fujitsu Services

  • London and the South East

  • Service Architect

    • Oct 2007 - Present
    • London and the South East

    With the Solutions Architect role in Service Management, I have the following responsibilities; full service design overviews in conjunction with a team of Solutions Architects, service reviews and assisting account management teams and the Account Directors at every stage of the Customer Service Life Cycle. My Architect role requires consulting skills, a grasp of all types of technology and system solutions, and interpersonal skills to converse effectively at all levels.In 2013, I managed and ran a workshop programme to roll-out the Fujitsu Infrastructure method in six cities to 250 engineers, designers, architects and sales staff in Fujitsu Australia and New Zealand. The 30+ half-day workshops were supported by Sally Ciercan and 6 local Champions and were completed within 18 days. New material, such as an 80-page Primer, a 5-minute overview, case studies, reference material, were all generated and tailored especially for the programme.

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  Centrom Ltd

  • Account Manager

    • Oct 2006 - Sep 2007

    Worked with a combined two-centre Data Centre technical team and a Professional services (particularly EDRMS specialities) team; worked to develop this growing company with a 50% Healthcare revenue stream and consolidate its revenue and services; upgraded internal compliance systems for Security and ITIL accreditation

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  Reach and Value Ltd

  • Director

    • Sep 2006 - Sep 2007

    Worked with organisations that know they could achieve better reach and value from their partnering activities by using the PAS 11000 (pre-BS11000) standard for Partnerships and Relationship Management

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  Strategic IM Systems Ltd

  • Owner

    • Jan 2006 - Sep 2007

    Member of a team conducting Due Diligence of Europe’s largest City Council for BS15000 (Service Management) as part of a business transformation programme.Gained ITIL IT Manager's Red Badge

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  QA IQ

  • Consultant

    • Jun 2003 - Dec 2005

    ITIL and Service Management training, consulting, marketing and selling; practice development of Information Lifecycle Management, which includes Records and Documents Management, Governance, Virtualisation.

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  QA Consulting

  • Head of Consulting

    • Jan 2004 - May 2005

    Maintained revenue and contribution; introduced Business Line leadership roles and recruited three Business Line leaders; displaced a bullying culture; expanded Communications training; developed integrated Learning and Technical Consulting practice; defined Project Support Office facility; acted as Engagement Manager for legacy accounts and led major proposals for their growth; initiated the ITIL training and consulting programme; initiated the Mobile Applications cooperation with Microsoft.

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  Parity Consulting Services

  • Principal Consultant

    • Apr 1999 - May 2003

    Practice manager for ITIL and Service Management, with responsibility for developing Parity’s business propositions in this and related areas, such as, Case Management and Document and Records Management.Conducted strategy study for national logistics company for a new business opportunity - £1 billion revenue p.a. within five years; strategy study, business case and the management of the resulting culture change for a Government Agency; culture change team leader role working with sub-contracting staff and managing a Parity team for 10 months; specification and business case for Electronic Records and Repository Management for a Government Department

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  Strategic Information Management Ltd

  • Director

    • Jun 1992 - Mar 1999

    Strategy study, business case and the management of the resulting culture change for a Government Agency; specification and business case for the use of imaging and workflow technology in a Government Agency with annual savings of £1m (adopted); specification and design of a case and intelligence handling system for a Government Department; acting Development Manager for an international oil company; conducted high profile, leading edge imaging project for the British Library; assessed the management of the British Library's Collections, with a recommendation to dispose of 10% of the Library’s current holdings.

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  Deloitte

  • Principal Consultant

    • Dec 1987 - Jun 1992

    Wrote practice guides on the audit issues of imaging, the business benefits of imaging, the management of IT, IS Strategy planning and a casebook for an IS Strategy planning project; led the consulting firm's most utilised team with high personal utilisation, including leading joint audit-consultancy assignment team for 18 months; founding member and administrator for UK Image Forum for Banks and Building Societies and set up firm's UK centre of excellence on imaging technology and its business issues

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  Nolan, Norton & Co

  • Principal Consultant

    • Jan 1986 - Nov 1987

    Conducted four strategy planning assignments within a government department and two petro-chemical companies; developed and ran method courses for client senior management and an internal training course in NNC HQ in Boston; developed a competitive marketing approach for a computer vendor, rolled out world-wide; developed product development plans for Dick Nolan for automated support for the NNC strategy planning method (Architect’s Workbench)

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  James Martin Associates

  • Business Centre Manager

    • Mar 1982 - Dec 1985

    Managed the main UK P/L account for three full years, achieving revenue and profitability targets in a rapidly changing company; acted for a client as a line manager for 18 months, while still growing the business and conducting other assignments; conducted strategic reviews of technology and systems investments for ICL and other companies in the technology, financial, oil and pharma sectors.

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  IBM

  • Instructor then Senior Systems Engineer

    • Mar 1969 - Mar 1982

    Positions held were as Instructor, then Senior Instructor, at the IBM Education Centre (1969 - 1976): achievements included national recognition for technical, systems and training excellence in data management (all aspects), management of a team of six instructors, development of five self-study courses and eight classroom courses (one to three days duration), in parallel with a full personal teaching schedule, conducted senior IBM management briefings, UK Sales force training, UK advanced technical training, and participated in Middle East training and skills transfer courses.Senior Systems Engineer in IBM North London Sales Branch (1976 - 1982): achievements included three 100% clubs and three SE excellence awards, which resulted from branch recognition for technical knowledge and Help Desk management, and team management responsibility for 10 professionals and 30 customers.

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  Kafue Secondary School

  • Kafue, Zambia

  • Teacher

    • Aug 1967 - Dec 1968
    • Kafue, Zambia

    VSO assignment