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Bio

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Joelle Smith is a seasoned professional with 20+ years of experience in business analysis, program management, leadership, and customer service. She has held various roles, including Executive Assistant, Education Sales Coordinator, and Cosmetic Manager, and has worked for companies like Accenture, The Computer Workshop, Inc., Macy's, and T. Marzetti Company. She has a strong background in administration, customer service, and HR service delivery, and has experience with scheduling, prioritizing, and coordinating events. Joelle is a detail-oriented and organized individual with excellent communication skills.

Experience

  • T. Marzetti Company
    • Westerville, Ohio, United States
    • Shared Services / HR Coordinator
      • Dec 2021 - Jun 2022
      • Westerville, Ohio, United States

      As the Shared Services | HR Coordinator, I provided excellent customer service to both our internal and external customers. I was responsible for our internal activities and welcome area, I managed the processes and systems to ensure the delivery of high touch experiences for internal customers with a passion for caring, cultivating, and connectivity with team members. I brought passion for deep experiences in Customer Service and HR service delivery to ensure consistent, customer-centric and the drive to enable the company to succeed.Served as main contact for Corporate Office.Assisted with scheduling and prioritizing recruiting interview efforts of Talent Acquisition.Supported with the onboarding process for all new team members.Utilized HR portal to assist with incoming questions and requests.Pulled various reports, (i.e Overtime reports, over 40 reports per plant, etc.)And many other duties…

  • Accenture
    • Columbus, OH
    • Executive Assistant
      • Dec 2006 - Oct 2020
      • Columbus, OH

      I worked most of my career here as a designated Executive Assistant assisting up to 6 top level Managing Directors at a time. Majority of my tasks involved complex travel (including multi-destination and international); conference call and in-person meeting coordination for internal and external clients, document production (preparing, drafting and/or proofing), calendar management, mid-year and annual process support; and handled catering for meetings.Additional roles I assisted in were: Floor Operations, Reservationist, Receptionist, Local Safety and Security Co-Lead and Event Coordinating.

  • The Computer Workshop, Inc.
    • Dublin, Ohio, United States
    • Education Sales Coordinator
      • 2005 - 2006
      • Dublin, Ohio, United States

      I provided administrative duties for the COO and CEO. I also supported the Outside Sales Representatives including scheduling, customer service and email communications. Composed formal proposals and registrations for clients, as well as prepared informational packets for sales meetings and mailings.

    • Cosmetic Manager
      • 1998 - 2004

Education

  • Columbus State Community College
    Business Administration and Management, General
  • Pickerington High School Central
    High School Diploma, College Prep

Suggested Services

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Industry Focus. “Business and Professional Services”

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