Experience

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  GuestTek Interactive Entertainment Ltd.

  • Calgary, BC

  • Project Manager

    • Nov 2014 - Jun 2018
    • Calgary, BC

    TelNet was acquired by Guest-tek Interactive for their telephony expertise. Was rehired back to manage large customer with multiple sites with a new telecom product. Project spanned several years replacing aging legacy telephony systems. Also managed other customers HSIA and telephony projects during that time - both new construction and replacement.

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  TelNet Corporation

  • Director, Technical Services

    • Sep 2000 - Apr 2011

    TELNET CORPORATION - WORTHINGTON, OHIO Director / Manager, Technical Services - 2000-2011Promoted to direct large-scale client projects and technical services focused on architecture, installation, upgrade, and optimization of advanced networking and data/voice communications technologies supporting thousands of users across multiple U.S. locations.> Spearheaded deployment of state-of-the-art technologies to optimize contact center routing, reporting, and computer telephony integration. > Achieved highest levels of client satisfaction based upon timely implementation with minimal business disruption and highly responsive support.> Acknowledged for successfully managing multiple high profile projects simultaneously; aggressively meeting project milestones while managing strict budget and timeline constraints.> Presided over $2 million project focused on upgrading switch equipment to a new IP platform.> Orchestrated successful installation of voice and data T1s for 250+ Red Roof Inn locations.> Prior to promotion into Director position, managed and expedited daily call center operations. > Drove cost-efficiencies, functionality, and client satisfaction by enhancing and streamlining ticket system.> Credited with designing and architecting scalable, reliable door security system.

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  Red Roof Inns, Inc.

  • Senior Computer/Lead Technician

    • Jan 1987 - Jan 2000

    This position included a wide variety of job responsibilities. Some of the responsibilities are as follows:Installation of computer systems into facilities as needed throughout the United StatesRepairing of all CPU's/loading of software/warranty work, UPS systems, monitor, printers, all modem/setup.Maintain field technical manual. Maintenance bench manual and collaborate with other co-workers.Researching and developing (test procedures) for bench work and fieldwork.Train personnel on bench work and fieldwork. Held in-services on CPU, diagnostic software and field test equipment.Work close with UNIX administrator.Place orders for parts as needed for various jobs, scheduling of rehab and new construction for jobs (making sure equipment, personnel, etc. were present).

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  Red Roof Inns

  • Interface Specialist

    • Jan 1987 - Jan 2000

    Set up, test and evaluate hardware software to be interfaced to the UNIX based property management systemDiagnosed and documented programming errors/enhancements for company wide credit card back end processing. Communicated with credit card vendor/programmer to resolve/prove protocol and application level processes.Evaluate new and modified interface application softwareResponsible for the transmission of all credit card transactions to the clearing bank from each of the 315+ Red Roof InnsProvide technical support of computer interface software, procedural problems or questions for the Red Roof Motel chainHelp Franchise owner/operations choose which interfaces that would help automate their front desk operationsDevelop policies and provide training to the help line staff to handle routine problems associated with interfaces and credit card data communications