Experience

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  The TJX Companies, Inc.

  • Key Carrier

    • Sep 2017 - Present

• 

  Providence Health & Services

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Referral Specialist

    • May 2016 - Mar 2017

    Act as the first point of contact for providers and other partners contacting the designated referral line for each customer. Coordinate effective communication between Providence, Swedish, partners, insurance companies, and appropriate government agencies. Primary customers are external providers and employers, but are not limited to direct patient interaction. Build long-term relationships with client institutions, employers, providers, customers, and provide the highest quality of services for all groups. This position is part of the Patient Engagement Center team, which provides high-touch, personalized assistance to patients at Providence Health & Services, Swedish Health Services, and other partners.

  • Receptionist and Activities

    • Dec 2015 - May 2016

• 

  University of Washington

  • Seattle, Wa

  • Research Coordinator

    • May 2012 - Sep 2012
    • Seattle, Wa

    Gathered and analyzed data to provide for the preparation of reports, presentations and online demonstrations. Utilized MS Excel to collect, input and analyze data, constructed models and tables to be implemented within reports and data collection processes. Assisted in the development and application of the Self-Sufficiency Standard, researching, writing reports and working with community and state groups. Participated in the conducting of demographic studies that built upon the Self - Sufficiency Standard, updated the Standard in order to provide current tools for local and state governments.

• 

  Apex Learning

  • Greater Seattle Area

  • Apex Learning Virtual School Sales Specialist

    • Oct 2006 - Jun 2011
    • Greater Seattle Area

    Took initiative to train outside and inside Regional Account Executives, and Support Representatives. Successfully oversaw a large database clean-up project, updating the database from SalesLogix to Sales Force. Created and maintained sales for online educational programs offered by Apex Learning, work with school administrators, teachers, parents, and students to solve their educational needs. Generated new clientele, providing customer support and feedback, and coordinate office participation and maintain existing customer base, coordinate with Marketing and Operations to drive revenue.

• 

  Volunteers of America Western Washington

  • Everett, Wa

  • Crisis Intervention Specialist

    • Mar 2004 - May 2007
    • Everett, Wa

    Provided 24-hour telephone screening, crisis intervention counseling, information and referral by phone to North Sound Regional Support Network service recipients. Treated every caller with dignity and respect, utilized inter-agency computer program for call documentation and followed program policies and procedures in compliance with contract, the law and client confidentiality.

• 

  The Evergreen State College

  • Olympia, WA

  • Research Assistant

    • Nov 2005 - Jul 2006
    • Olympia, WA

    Key Participant in coordination and planning of major Think Tank meeting held February 2, 2006 with 100 stakeholder participants. Analyzed and compiled data from over 500 survey participants, synthesized quantitative and qualitative findings for presentation to Senior Scholar heading Curriculum for the Bioregion project.

• 

  Youthnet

  • Everett, Wa

  • Skills Acquisition Specialist

    • Mar 2004 - Apr 2005
    • Everett, Wa

    Utilized communication skills effectively in writing, using accurate grammatical form. Coordinated and facilitated outreach with community agencies regarding grants and contracts. Developed, coordinated, and supervised recreational personal management activities with independent living skills clients. Effectively displayed self-directed discipline to work independently and organize schedule in an appropriate and responsible manner.

• 

  Luce Forward

  • San Diego, California

  • File Clerk

    • Nov 2002 - Oct 2003
    • San Diego, California